Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terry Brackett

Saginaw,MI

Summary

  • Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic and diplomatic in building consensus and spearheading teams. Specializes in planning and implementation.
  • Results-driven IT management professional well-versed in planning activities, managing programs and overseeing teams. Strategic and authoritative leader with organized approach and talent for building long-lasting relationships. Advanced skills in Hardware and Software troubleshooting.
  • Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
  • Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Hardworking Entrepreneur skilled in coordinating programs, business planning and culture development. Visionary and decisive leader with a clear understanding of complex business needs.

Overview

10
10
years of professional experience

Work History

Deals and Designs LLC

Owners
Saginaw, MI
09.2021 - Current
  • Developed strategies to improve the quality of services based on analysis of customer feedback data.
  • Supervised product shipments, ensuring delivery by correct freight company.
  • Processed orders received from customers via telephone or online channels accurately.
  • Resolved customer complaints or answered customers' questions.
  • Provided technical support to customers via phone, email, and web chat.
  • Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.

Independent Contractor

Owner Operater
Saginaw, MI
04.2020 - Current
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.

Smart Home Professional

Vivint Smart Home
Saginaw, MI
12.2017 - 04.2020
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Responded quickly to emergency situations involving malfunctioning equipment or other safety concerns.
  • Provided technical support to customers when they encountered issues operating their smart home devices.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
  • Installed, configured and maintained smart home systems to enable users to control their home environment through the use of technology.

Direct Sales Supervisor

Charter Communnications
Bay City, MI
02.2016 - 12.2017
  • Managed daily operations, client relations and IT.
  • Conducted one-on-one coaching sessions with direct sales personnel to ensure effective execution of job duties.
  • Supported sales team members to drive growth and development.
  • Coached and developed entry-level sales professionals into highly successful closers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mentored newly hired employees by explaining tactics for building sales pipelines.
  • Analyzed sales data to identify trends in consumer behavior and recommend adjustments as needed.

Direct Sales Representative

Charter Communications
Saginaw, MN
07.2013 - 02.2016
  • Resolved customer complaints in a timely manner.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Developed and implemented sales strategies to increase customer base.

Education

Associate of Science - Information Security Technology/Criminal Tech

Delta Community College
Delta Road University Center, MI 48710

Skills

  • Revenue Forecasting
  • Strategic Planning
  • Profitability Optimization
  • Performance Coaching
  • Team Leadership
  • Teamwork and Collaboration
  • Project Leadership
  • Customer Relationship Management
  • Technological Integration
  • Continuous Integration Systems
  • Analytical Thinking and Problem Solving
  • Data Security
  • Risk Mitigation
  • IT Security Management
  • Network Operating Systems
  • Issue Diagnosis and Resolution
  • Network Security Measures
  • System Upgrades

Timeline

Deals and Designs LLC

Owners
09.2021 - Current

Independent Contractor

Owner Operater
04.2020 - Current

Smart Home Professional

Vivint Smart Home
12.2017 - 04.2020

Direct Sales Supervisor

Charter Communnications
02.2016 - 12.2017

Direct Sales Representative

Charter Communications
07.2013 - 02.2016

Associate of Science - Information Security Technology/Criminal Tech

Delta Community College
Terry Brackett