Holidae Seaton
North Richland Hills,TX
Summary
Detail-oriented individual with experience in healthcare management, adept at coordinating daily operations to enhance productivity and efficiency. Proven track record in improving operational workflows, and increasing patient satisfaction, while ensuring compliance with healthcare regulations. Committed to fostering strong relationships with patients, staff, and medical professionals to drive service quality.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
North Texas Surgical Specialists
North Richland Hills, Texas
07.2023 - Current
- Conducted seamless patient check-in and check-out procedures
- Facilitated authorization and benefits verification for vascular ultrasounds
- Revised process to ensure timely and accurate scheduling of vascular ultrasounds
- Informed patients of financial responsibilities prior to rendering services
- Delivered high-quality administrative and customer service to sustain patient and work flows
- Verified insurance coverage for appointments and collected co-payments as required
- Monitored inventory levels of office supplies; placed orders when necessary
- Assisted clinical team with patient rooming and vital sign collection
- Prepared charts for new patients, ensuring all necessary forms were completed correctly
- Exceeded customer satisfaction by finding creative solutions to problems
- Provided support and guidance to colleagues to maintain a collaborative work environment
- Traveled across multiple office locations to ensure receptionist coverage
Assistant Office Manager
Bedford Family Medicine
Bedford, TX
11.2022 - 06.2023
- Delivered administrative assistance to practice manager and physician
- Reviewed employees' work to check adherence to quality standards and proper procedures
- Handled patient scheduling using a multi-line phone system
- Facilitated patient check-in and check-out processes
- Guided employees in handling difficult or complex problems
- Streamlined process of managing incoming and outgoing referral documentation for efficient workflows
- Ensured accuracy in coding and billing procedures
- Processed and closed daily monetary transactions efficiently
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties
- Resolved issues in a timely manner while maintaining excellent customer service standards
Office Manager
Precinct Ambulatory Surgery Center
Hurst , Texas
01.2020 - 11.2022
- Organized and scheduled surgeries and procedures for pain, spine & bariatric patients
- Coordinated and organized work schedules for administrative personnel
- Supervised staff members, organized schedules and delegated tasks
- Worked jointly with doctors and personnel to maintain efficient operations daily
- Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety
- Plan and arrange all required maintenance activities for the surgery center
- Organized detailed instructional materials for onboarding recruits
- Scanned and recorded patient details across various platforms.
- Worked with vendors to manage equipment upkeep
- Provided technical assistance related to computer applications used by the organization
- Streamlined database management by updating records with the latest data
- Monitored inventory levels of office supplies; placed orders when necessary
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Facilitated the setup and execution of interview sessions
Medical Receptionist / File Clerk
Northeast Tarrant Internal Medicine Associates (NETIMA)
06.2018 - 01.2020
- Coordinated patient scheduling
- Streamlined fax organization processes to support busy medical office
- Operated multi-line phone system
- Verified insurance eligibility and benefits across multiple platforms
Education
Some College (No Degree) - Business Management, Healthcare Administration
Tarrant County College
Hurst, TXSkills
- Certified in CPR and BLS
- Nonprofit support experience
- Office management
- Insurance authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Customer service
- Problem solving
- Professionalism
- Telephone etiquette
- Office administration
- Reliability
- Effective communication
- Attention to detail
- Critical thinking
- Strong work ethic
- Train staff
- Administrative background
References
Available Upon Request
Timeline
Medical Receptionist
North Texas Surgical Specialists
07.2023 - Current
Assistant Office Manager
Bedford Family Medicine
11.2022 - 06.2023
Office Manager
Precinct Ambulatory Surgery Center
01.2020 - 11.2022
Medical Receptionist / File Clerk
Northeast Tarrant Internal Medicine Associates (NETIMA)
06.2018 - 01.2020
Some College (No Degree) - Business Management, Healthcare Administration
Tarrant County College
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