Holiday Maine

Managed vendor booth setup and logistics to facilitate seamless interactions with attendees.

Achieved improved service availability through strategic initiatives. Elevated customer satisfaction by expertly managing custom order processes. Enhanced financial operations, resulting in effective budget management.

• Worked effectively in fast-paced environments.

• Analyzed operational challenges and contributed actionable insights during team meetings to optimize call center performance.
• Streamlined daily processes in a high-volume call center environment, focusing on service excellence and operational efficiency.
• Enhanced customer satisfaction through the strategic implementation of efficient call center processes and workflow optimization.

• Collaborated with kitchen staff to coordinate food and beverage pairings for events.
• Trained new staff on bartending techniques, menu offerings, and operational procedures.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Ensured timely beverage service for all server tables across two restaurants, maintaining customer satisfaction in the lounge.

• Greeted and seated guests, ensuring a welcoming atmosphere.
• Managed reservation system to optimize table turnover and guest satisfaction.
• Collaborated with kitchen staff to communicate special requests and dietary restrictions.
• Assisted in training new host staff on procedures and customer service standards.
• Monitored dining flow to minimize wait times during peak hours effectively.
• Managed all aspects of room service operations to ensure timely delivery and customer satisfaction.
• Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.