Hollan Phillips
Moline,IL
Summary
Professional with substantial experience in streamlining administrative operations and coordinating team efforts. Skilled in managing schedules, handling communications, and optimizing office workflows. Recognized for strong organizational abilities and adaptability to changing demands. Effective collaborator focused on achieving results and supporting organizational goals.
Overview
23
23
years of professional experience
Work History
Administrative Coordinator - Engineering
City of Moline – Engineering
03.2022 - Current
- Provide support to the Director of Engineering and all divisions of the Public Works Department
- Excels in advanced administrative duties, such as contract agreements, daily reports, finances, and inter-department communication
- Approve and reconcile procurement card statements, ensuring charges correspond with appropriate accounts
- Creates purchase orders for large Engineering material orders
- Coordinates engineering project documentation and maintains organized filing systems.
- Coordinates and schedules meetings between internal and external departments
- Manages calendars, scheduled appointments, and coordinates travel arrangements for senior staff members.
- Devise and organize method to maintain documents in correspondence with Illinois Department of Transportation
- Consolidates city council resolutions, ordinances, and agenda items into working documents
- Compile agenda, attend, and document minutes for the Traffic Committee
- Prepare contract documents for city projects involving contractors
- Process and maintain files of payments for city Engineering projects
- Well-versed in operating general office equipment such as computers, telephone, copier, scanner, fax, etc.
- Works closely with contractors to obtain signatures and ensure all documentation is received in order for projects to proceed (highly time-sensitive documents)
- Oversees and assist with city special events
- Completes bi-weekly payroll for 20 employees.
- Performs administrative duties of annual performance reviews
- Prepare, distribute, and file Personnel Action Reports
- Manages schedules for department meetings and facilitates effective communication among team members.
- Supports budget preparation by tracking expenditures and assisting in financial reporting processes.
- Oversees procurement of office supplies and managed vendor relationships to ensure timely delivery.
- Answers phone calls and responded to inquiries from customers, vendors and other external contacts.
- Provides exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Supports project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Increases staff morale, planning team-building activities that fosters a positive work environment.
- Oversees budget tracking and expense reporting, ensuring projects stay within financial constraints.
Office Manager / Certified Medical Assistant
Office of Gordon R. Johnson, DO
01.2016 - 07.2021
- Oversaw daily office operations, ensuring efficient workflow and resource allocation.
- Responsible for billing, claim, and collections submission
- Experience with denied healthcare claims
- Experience with payment management
- Experience with Medicare and private insurance plans
- Completed FMLA paperwork
- Physician licensing and credentialing verification
- Maintained strict confidentiality of patient records
- Greets customers and receives customer calls
- Opened and distributed all incoming mail
- General office operations including computer/printer, fax/copy machine, and telephone
- Clinical decision making
- Trained new administrative staff on office protocols and software systems.
- Facilitated communication between departments to streamline patient care processes.
- Coordinated inventory management, ensuring adequate supplies for daily operations.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Certified Medical Assistant
Laparoscopic Surgical Specialty
06.2015 - 01.2016
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Maintained full confidentiality of patient data
- Provided professional oversight when assisting with front office duties
- Clinical decision making
- Coordinated scheduling for surgical procedures, optimizing clinic workflow and patient satisfaction.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Certified Medical Assistant
Unity Point Clinic - General Surgery
10.2013 - 06.2015
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Precise analysis of quality control measures
- Obtained and completed documents for physician credentialing
- Maintained full confidentiality of patient data
- Clinical decision making
- Assisted with patient intake, documenting medical histories and vital signs accurately.
- Coordinated scheduling for surgical procedures, optimizing clinic workflow and patient satisfaction.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
Gastroenterology Consultants
09.2012 - 10.2013
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications
- Liaison between physician and patients
- Maintained full confidentiality of patient data
- Adapted to change by adhering to the strict policies of multiple clinics
- Reviewed and authorized prescriptions
- Administered patient intake processes, ensuring accurate documentation and data entry.
- Assisted with preparation of patients for gastrointestinal procedures, enhancing comfort and compliance.
- Educated patients on pre- and post-procedure care instructions, improving patient outcomes and satisfaction.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Taught patients about medications, procedures, and care plan instructions.
Clinical Coordinator / Building Liaison / Medical Assistant
Cardiovascular Medicine, PC
07.2002 - 09.2012
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
- Finalized employee time cards when submitting to payroll
- Coordinator of all building maintenance and code compliance accounts
- Attended administrative meetings and recorded meeting minutes
- Clinical support to physicians
- Physician licensing and credentialing verification
- Trained staff on best practices in patient management and care delivery protocols.
- Led initiatives to improve operational efficiency within clinical procedures and protocols.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
- Conducted regular performance assessments and provided constructive feedback to staff members, promoting high-quality service delivery.
- Led transition to electronic health records, significantly reducing paperwork and increasing efficiency in patient information management.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Managed electronic health records, ensuring data integrity and compliance with privacy regulations.
- Streamlined office procedures, improving workflow efficiency and reducing administrative errors.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Taught patients about medications, procedures, and care plan instructions.
Education
Bachelor of Science - Business
Columbia Southern University
Orange Beach, AL04.2022
Diploma - Medical Assisting
Hamilton Technical College
Davenport, IA04.2002
High School Diploma -
Rock Island High School
Rock Island, IL 06.2001
Skills
- Leadership
- Detail Oriented
- Attention to Detail
- Verbal and Written Communication
- Excel and Word Software Proficiency
- Customer Service
- Highly Organized
- Task Prioritization & Time Management
- Efficient in Multi-tasking
- Public Relations
- Proficient Problem Solving
- Works well with Team Members
- Reliability
- Strong Communication Skills
Timeline
Administrative Coordinator - Engineering
City of Moline – Engineering
03.2022 - Current
Office Manager / Certified Medical Assistant
Office of Gordon R. Johnson, DO
01.2016 - 07.2021
Certified Medical Assistant
Laparoscopic Surgical Specialty
06.2015 - 01.2016
Certified Medical Assistant
Unity Point Clinic - General Surgery
10.2013 - 06.2015
Medical Assistant
Gastroenterology Consultants
09.2012 - 10.2013
Clinical Coordinator / Building Liaison / Medical Assistant
Cardiovascular Medicine, PC
07.2002 - 09.2012
Bachelor of Science - Business
Columbia Southern University
Diploma - Medical Assisting
Hamilton Technical College
High School Diploma -
Rock Island High School