Candice Thompson
Hague
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Correctional Officer
Haynesville Correctional Center
07.2025 - Current
- Monitored inmate activities to maintain safety and security within facility.
- Conducted regular inspections of premises to identify potential hazards or contraband.
- Implemented emergency procedures, ensuring rapid response during critical situations.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Leasing Specialist
Belmond Apartment Homes
02.2024 - 01.2025
- Organized showings of available units for prospective tenants; answered questions about features, amenities, utilities included in rent.
- Resolved tenant disputes in a timely manner, while maintaining positive relationships with current and potential renters.
- Collaborated with maintenance staff to ensure that repairs were made in a timely fashion and that property was kept in good condition.
- Processed applications for prospective tenants; conducted credit checks as well as background investigations on applicants.
- Drove lease closing process by highlighting quality of community and available amenities to prospective residents.
- Conducted follow-ups with tenants to share updates or collect feedback, boosting customer satisfaction.
- Demonstrated clear knowledge of federal fair housing laws and local regulations, providing better service to diverse residential housing market.
- Initiated follow-ups via phone, thank you notes, and emails with prospects unable to close, aiming to finalize sales and provide exceptional customer service for retaining and leasing properties.
Data Entry Clerk
Vital Control Records
06.2023 - 02.2024
- Prepared documents for scanning by removing staples, paper clips, and bindings, repairing any damage, ensuring all documents are ready for digitization.
- Operated scanning equipment to create digital document copies, performing quality checks to ensure readability and correcting any errors or inconsistencies.
- Conducted routine maintenance on scanning equipment and effectively troubleshooted technical issues to ensure continuous operational efficiency.
- Input accurate data into databases and spreadsheets to maintain information integrity.
Recruiting Manager
Imperial Guard & Detective Services
10.2021 - 04.2023
- Developed and implemented effective recruiting strategies to meet current and anticipated staffing needs, ensuring a robust talent pipeline.
- Maintained accurate records of all interviewing activities including candidate tracking documents.
- Performed background checks and reference verifications prior to extending offers.
- Coordinated applicant drug tests and efficiently obtained and managed results to ensure compliance with company policies.
- Provided guidance on compensation packages and negotiated offers with selected candidates.
- Interviewed prospective candidates via phone and in-person to assess skill set, work history and salary requirements.
Front Desk Receptionist
Imperial Guard & Detective Services
06.2020 - 10.2021
- Welcomed patrons at the front desk, engaging in friendly conversations while efficiently conducting the check-in process.
- Operated a multi-line phone system, managing calls by routing them to appropriate extensions or taking accurate messages.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.
- Maintained cleanliness and organization of public areas and conference rooms.
- Maintained office equipment and scheduled service for repairs to ensure minimal downtime and continuous operational efficiency.
- Ensured office security by diligently following safety procedures and effectively managing access control at the reception desk.
Education
High School Diploma -
Crossroads Christian Academy
Skills
- Customer service
- Computer proficiency
- Documentation and recordkeeping
- Administrative support
- Problem-solving
- De-escalation techniques
- Conflict resolution skills
Certification
- Texas Department of Public Safety Level II
- CPR Certified
Timeline
Correctional Officer
Haynesville Correctional Center
07.2025 - Current
Leasing Specialist
Belmond Apartment Homes
02.2024 - 01.2025
Data Entry Clerk
Vital Control Records
06.2023 - 02.2024
Recruiting Manager
Imperial Guard & Detective Services
10.2021 - 04.2023
Front Desk Receptionist
Imperial Guard & Detective Services
06.2020 - 10.2021
High School Diploma -
Crossroads Christian Academy
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