Holland Langhorn-Padilla
Aurora,CO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly self-motivated individual, with experience in retail, sales, technology and general labor positions. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced in many fields and possess an outstanding work ethic.
Overview
11
11
years of professional experience
Work History
Director of Operations
One Well World
04.2023 - Current
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversaw day-to-day production activities in accordance with business objectives.
- Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.
- Collaborated with purchasing department to optimize procurement strategies, ensuring appropriate stock levels at all times.
Forklift operator / Warehouse Receiving
Builders 1st Source
05.2022 - 12.2023
- Worked on receiving side of warehouse for BFS
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Gained knowledge on warehouse operations and general labor.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
Customer Retention / Account Specialist
DISH Network
02.2020 - 05.2022
- High volume call center roll, retaining DISH customers looking to cancel accounts, as well as accessing customers account and billing information.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Set up new customer accounts and updated existing profiles with latest information.
- Resolved complex billing and payment issues for balanced, accurate accounts.
RSA Selling Verizon services and products
Verizon
03.2018 - 02.2020
- Fast paced, high traffic sales environment
- Included in inventory management and control of all devices arriving and leaving our location.
- Increased store sales by effectively upselling accessories and add-on services to customers.
- Contributed to a team-oriented environment by collaborating with colleagues on sales strategies and customer service techniques.
Sales Associate for men's clothing line inside Denver International Airport
Johnston and Murphy
06.2016 - 03.2018
- High traffic sales environment
- Gained valuable knowledge in Men's fashion and fashion accessories.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Built customer loyalty and retention by delivering excellent shopping experiences.
RSA selling T-Mobile's service and products
T-Mobile
04.2013 - 06.2016
- Fast pace sales environment
- Managed efficient cash register operations.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Organized store displays for optimal visibility, leading to increased customer interest and inquiries.
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
Education
HVACR Certification -
Johnstone Technical College
Denver, CO12.2017
High School Diploma -
Montbello High School
Denver, CO12.2010
Skills
- Forklift certified operator < 20k LBS
- Immense knowledge over cellular technology and systems
- I am a very fast learner with outstanding work ethic
- Proficient in Microsoft Word, Office, Excel, Powerpoint, and basic office equipment, such as printers, scanners, and fax machines
- Hard worker, reliable, and consistent
- Strong communication skills I am able to handle any situation and work well under pressure, as well as multitasking
- Over 5 years of sales and customer service experience Where I attained skills on how to proficiently operate and succeed in a retail sales environment
- Leadership training
- Schedule oversight
- Inventory Management
- Employee Relations
- Hiring and Onboarding
References
Available upon request.
Timeline
Director of Operations
One Well World
04.2023 - Current
Forklift operator / Warehouse Receiving
Builders 1st Source
05.2022 - 12.2023
Customer Retention / Account Specialist
DISH Network
02.2020 - 05.2022
RSA Selling Verizon services and products
Verizon
03.2018 - 02.2020
Sales Associate for men's clothing line inside Denver International Airport
Johnston and Murphy
06.2016 - 03.2018
RSA selling T-Mobile's service and products
T-Mobile
04.2013 - 06.2016
HVACR Certification -
Johnstone Technical College
High School Diploma -
Montbello High School
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