Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Holland Marsh

Holland Marsh

Oceanside

Summary

Detail-oriented customer experience professional with a strong background in client onboarding, operational processes, and responsive support across communication platforms. Transitioning into the tech field while pursuing a self-paced bachelor's degree in computer science. Skilled in documentation, cross-functional collaboration, and client communication. Known for building trusted relationships and improving workflows under pressure. Passionate about leveraging technology to create seamless, secure experiences that empower users and support mission-driven organizations. Seeking opportunities in the San Francisco Bay area.

Overview

4
4
years of professional experience

Work History

Customer Success Manager / Enrollment Document Processor

Superior Servicing
10.2023 - 02.2025
  • - Managed client onboarding from start to finish, including account setup, training, and feature adoption across multiple support channels (email, phone, Zoom).
  • - Delivered prompt and empathetic support to resolve client issues, demonstrating strong ticket management and follow-through practices.
  • - Collaborated cross-functionally with technical teams to streamline processes and troubleshoot client issues, leading to faster resolutions and improved customer satisfaction.
  • - Maintained and updated knowledge base articles, process documentation, and templated communications to ensure consistent and scalable support.
  • - Identified operational inefficiencies and proactively recommended improvements to client-facing workflows, reducing response times and increasing engagement.
  • - Supported document collection and compliance during enrollment, ensuring security and data integrity aligned with internal policies.

Server / Bartender

Breakfast Buzz
06.2022 - 09.2023
  • - Delivered high-quality service during peak hours, often managing high-volume sections independently.
  • - Built a strong rapport with regular customers, contributing to a welcoming and efficient environment.
  • - Balanced multitasking, communication, and attention to detail in a fast-paced setting.

Sandwich Artist

Kona's Deli
09.2021 - 05.2023
  • - Fostered positive customer interactions through friendly, personalized service.
  • - Promoted daily specials and upsold menu items, increasing customer satisfaction and average order value.
  • - Maintained cleanliness and organization, contributing to a smooth workflow during busy hours.

Working Student / Horse Trainer

AGT
05.2021 - 10.2021
  • - Scheduled appointments, coordinated barn operations, and ensured smooth daily workflows.
  • - Provided training and coaching to both clients and horses, adapting instruction for individual needs.
  • - Maintained detailed client records and ensured consistent, quality service delivery.

Education

Bachelor of Science - Computer And Information Systems Security

Western Governors University
Salt Lake City, UT
05-2026

Skills

  • Client onboarding expertise
  • Process documentation expertise
  • Customer engagement strategies
  • Technical troubleshooting expertise
  • Effective teamwork across departments
  • CRM and helpdesk proficiency
  • Adaptive troubleshooting
  • Basic networking understanding
  • Enthusiastic about technology solutions
  • Solid knowledge of computer systems
  • Task prioritization in fast-paced settings

Interests

  • App Development
  • Coding and Programming
  • Artificial Intelligence (AI) and Machine Learning
  • Design and Build Websites
  • Developing software, websites, and apps in various programming languages

Timeline

Customer Success Manager / Enrollment Document Processor

Superior Servicing
10.2023 - 02.2025

Server / Bartender

Breakfast Buzz
06.2022 - 09.2023

Sandwich Artist

Kona's Deli
09.2021 - 05.2023

Working Student / Horse Trainer

AGT
05.2021 - 10.2021

Bachelor of Science - Computer And Information Systems Security

Western Governors University

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