Summary
Work History
Education
Skills
Timeline

Holland McVay

Edna,TX

Summary

Dynamic professional with a proven track record. Excell in fast-paced environments. Recognized for exceptional problem-solving and critical thinking skills, Enhance customer satisfaction through effective communication and teamwork. Dependable and detail-oriented. Thrive on meeting tight deadlines while maintaining high standards of accuracy and service. Have a strong willingness to learn, and excell. Am poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Associate/AFM

Amazon
03.2022 - 07.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Troubleshot and reset machinery to ensure continuous operations.

Runner

Choice Energy
07.2006 - 07.2007
  • Prepared contracts and related documentation according to strict standards.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Proofread and edited documents for accuracy and grammar.

Sales Associate/Department Manager

Foley's Department Store
10.2001 - 08.2005
  • Assisted customers with product selection and provided exceptional service to enhance shopping experience.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
  • Managed inventory levels by tracking stock, restocking shelves, and maintaining organized displays.
  • Collaborated with team members to meet sales targets and improve overall store performance.
  • Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Education

High School Diploma -

Alief Elsik, Houston, TX
  • Extracurricular Activities: Revelliers(Dance Squad)

Real Estate -

Houston Community College, Houston, TX

Insurance

Insurance School of Texas, Houston, TX

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Critical thinking
  • Organization and time management
  • Multitasking Abilities
  • Verbal communication

Timeline

Associate/AFM - Amazon
03.2022 - 07.2024
Runner - Choice Energy
07.2006 - 07.2007
Sales Associate/Department Manager - Foley's Department Store
10.2001 - 08.2005
Alief Elsik - High School Diploma,
Houston Community College - Real Estate,
Insurance School of Texas - , Insurance

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Holland McVay