Holland White
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills. Proven ability to engage guests and enhance satisfaction through personalized service. Adept in cash handling and suggestive selling, consistently fostering loyal customer relationships and delivering memorable dining experiences.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
20
20
years of professional experience
Work History
Server
Maxdons
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Prepped food in kitchen.
Hairstylist
Michael Anthony Salon
01.2021 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Server
Vincent Hill Station Restaurant & Saloon
03.2014 - 02.2023
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Hairstylist
The Kru
02.2009 - 01.2020
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Helped maintain management duties.
- Utilized social media platforms to showcase work, connect with potential clients, and stay informed about the latest industry trends.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Server
Black Angus
09.2005 - 06.2017
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
No Degree - Cosmetology
Lancaster Beauty School
Lancaster, CA08-2003
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Safe food handling
- Food running
- Suggestive selling
Timeline
Server
Maxdons
04.2022 - Current
Hairstylist
Michael Anthony Salon
01.2021 - Current
Server
Vincent Hill Station Restaurant & Saloon
03.2014 - 02.2023
Hairstylist
The Kru
02.2009 - 01.2020
Server
Black Angus
09.2005 - 06.2017
No Degree - Cosmetology
Lancaster Beauty School
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