Hollean Horstmanshoff
Herriman
Summary
Dedicated and customer-focused professional with [X] years of experience providing exceptional service across diverse industries. Adept at addressing customer inquiries, resolving concerns, and ensuring satisfaction through effective communication, problem-solving, and attention to detail. Skilled in handling high-pressure situations, managing multiple tasks simultaneously, and maintaining a positive customer experience. Demonstrated ability to build strong customer relationships, maintain up-to-date product knowledge, and consistently exceed performance targets. Committed to delivering personalized service that fosters customer loyalty and supports business success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Provo City Corporation
09.2017 - Current
- Managed opening and closing of accounts, ensuring accuracy and compliance with city procedures.
- Oversaw business license documentation and maintained up-to-date records for operational compliance.
- Maintained and updated airport badging records, ensuring full compliance with regulations for Provo Airport.
- Trained in fingerprinting processes to ensure security and compliance with BCI.
- Delivered exceptional customer service by promptly responding to inquiries regarding products, services, and city-related information.
- Provided primary support to both internal and external customers, ensuring efficient problem resolution and satisfaction.
- Answered customer calls in a timely manner, reducing hold times and improving overall customer experience.
- Fostered customer satisfaction through proactive strategies focused on identifying and addressing customer needs.
- Addressed customer inquiries and feedback in a courteous, professional manner, maintaining a positive brand image.
- Stayed informed on product and service changes, ensuring up-to-date knowledge to effectively assist customers.
- Updated and maintained accurate information for customer accounts.
Bartender
The Cliff
11.2016 - 08.2019
- Executed opening and closing procedures, including generating sales reports, preparing cash drawers, and ensuring smooth transitions for incoming shifts.
- Managed bar inventory and storage systems to maintain optimal stock levels and meet customer demand expectations.
- Handled cash bank operations and replenished service bar supplies to ensure readiness for daily operations.
- Designed and implemented seasonal drink menus, creating innovative cocktail offerings to enhance the customer experience.
- Developed unique signature cocktails to support bar marketing initiatives and drive increased revenue.
- Delivered exceptional service during high-volume events, weekends, and busy nights, ensuring customer satisfaction and operational efficiency.
Bartender
Pins & Ales
09.2010 - 12.2011
- Executed opening and closing procedures, including generating sales reports, preparing cash drawers, setting up for the incoming shift, and conducting inventory checks.
- Managed bar inventory and organized storage practices to ensure optimal stock levels and align with customer demand expectations.
- Prepared the cash bank and restocked the service bar to ensure readiness for daily operations.
- Maintained a clean, well-organized bar environment, ensuring stock availability and a seamless customer experience.
- Assisted in inventory management of beverage stock and bar supplies to ensure consistency and availability.
- Effectively managed multiple priorities, balancing customer service, team collaboration, and business needs to minimize delays and errors.
- Designed and crafted seasonal drink and cocktail offerings to enhance the customer experience and support bar promotions.
- Delivered exceptional service during high-volume events, weekends, and busy nights, ensuring customer satisfaction.
- Adhered to precise recipe guidelines and drink measurements to minimize waste and optimize inventory usage.
Education
Paul Mitchell The School
10-2010
Skills
- Customer Support
- Effective Listening
- Analytical Problem Solving
- Efficient Data Input
Certification
- Certified Passport Agent
- Certified Notary
- Trained in Fingerprinting
Timeline
Customer Service Representative
Provo City Corporation
09.2017 - Current
Bartender
The Cliff
11.2016 - 08.2019
Bartender
Pins & Ales
09.2010 - 12.2011
Paul Mitchell The School
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