Hollee Bradshaw

RESPONSIBILITIES

• Customer service. Provide courteous, attentive, and prompt service to all those with whom you work and support.
• Collaboration. Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience.
• EMR (Electronic Medical Records) utilization. Proper use of an EMR to communicate with patients, caregivers, physicians, and the community to schedule patient appointments, complete registrations, and respond to inquiries.
• Portal management. Enroll and activate patient portal accounts, answer questions, and/or resolve any user issues.
• Compliance. Ensure your work is compliant with all policies and procedures.

• Leadership. Provides knowledge, expertise, and guidance to a team of access associates; assists in training new employees; serves as a resource to others in the resolution of complex issues.
• Customer Service. Manage incoming calls and provide necessary information; greet patients and their representatives, and provide direction as needed; schedule patient appointments; interview patients and their representatives to obtain necessary information.
• Registration & Verification. Complete the registration process for patients and/or their representatives; verify insurance eligibility, coverage, and obtain necessary pre-certifications, authorizations, when applicable.
• Billing & Payments. Collect/process co-payments, deductibles, and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy.

• Observing employee activities, and providing feedback.
• Handling employee questions and concerns.
• Developing and promoting open lines of communication.
• Overseeing salespeople, cashiers, and shelf-stockers.
• Monitoring shelf stocks and product displays.
• Addressing customer requests, comments, and complaints.
• Removing expired or damaged products, and replenishing displays.
• Ensuring display space is fully stocked.