Hollee House
London,KY
Overview
13
13
years of professional experience
Work History
Transaction Processing Associate
Conduent
London, ky
05.2021 - Current
- Processed high volumes of transactions accurately and efficiently.
- Reviewed and verified transaction data for completeness and correctness.
- Documented transaction processing activities in detail for auditing purposes.
- Assisted in maintaining compliance with company policies and procedures.
- Entered data into the computer system accurately and efficiently.
- Participated in training sessions to enhance operational knowledge and skills.
- Maintained confidentiality of customer information at all times.
- Utilized proprietary software to manage transaction workflows and updates.
Dispatcher Clerk
MLS
London, Ky
01.2020 - 03.2021
- Managed inbound and outbound communications for efficient dispatch operations.
- Coordinated schedules and routes for timely delivery of goods.
- Utilized dispatch software to track vehicle locations and statuses.
- Assisted drivers with route adjustments based on traffic conditions.
- Maintained accurate logs of all dispatched orders and communications.
- Collaborated with team members to resolve logistical challenges promptly.
- Ensured compliance with safety regulations during dispatch activities.
- Provided support in training new team members on dispatch processes.
Dispatcher Clerk
XPO
Cincinnati, Ohio
08.2019 - 12.2019
- Coordinated delivery schedules with customers and carriers.
- Received and processed incoming orders, ensuring accuracy of product and quantity.
- Conducted regular audits of all paperwork associated with dispatching activities.
- Prepared documents for shipment such as invoices and packing slips.
- Developed relationships with vendors, suppliers, carriers, and other stakeholders involved in the shipping process.
- Maintained database records of all shipments dispatched from the warehouse.
- Verified that drivers had proper documentation before allowing them access to vehicles.
- Ensured compliance with local, state, federal regulations related to shipping operations.
- Performed quality assurance checks on outgoing packages before they were loaded onto trucks.
Customer Service Representative
Senture
London, KY
09.2017 - 06.2019
- Resolved complex issues to ensure customer satisfaction.
- Trained new staff on company policies and procedures.
- Documented customer interactions in the CRM system accurately.
- Monitored service quality and provided feedback for improvements.
- Engaged in continuous professional development to improve skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
Audit Analyst
Axiom
Mount Vernon, Kentucky
02.2016 - 08.2017
- Collaborated with teams to conduct audits across various departments effectively.
- Prepared detailed audit reports highlighting findings and recommendations for improvements.
- Assisted in developing audit plans based on organizational priorities and risks.
- Monitored regulatory changes to ensure adherence to industry standards and practices.
- Maintained detailed records on all activities conducted during the audit process.
- Prepared audit reports and communicated findings to management.
Transaction Processing Associate
Xerox
London, Kentucky
08.2012 - 01.2016
- Processed high volumes of transactions accurately and efficiently.
- Reviewed and verified transaction data for completeness and correctness.
- Assisted in maintaining compliance with company policies and procedures.
- Documented transaction processing activities in detail for auditing purposes.
- Communicated effectively with clients to address transaction-related inquiries.
- Participated in training sessions to enhance operational knowledge and skills.
- Entered data into the computer system accurately and efficiently.
- Maintained confidentiality of customer information at all times.
Education
Bachelor of Science - Education
Eastern Kentucky University
Richmond, KY05-2008
Skills
- Quality assurance
- Problem solving
- Team collaboration
- Process documentation
- Transaction management
- Microsoft Excel
- Process evaluations
- Audit reporting
- Data analysis
- Transaction verification
References
- Joshua Deaon (Supervisor)
London, KY
606-309-5377
- Ashley Wagers (Supervisor)
London, KY
606-309-5764
- Kimberly James (Supervisor)
Mt Vernon, KY
606-669-1924
Timeline
Transaction Processing Associate
Conduent
05.2021 - Current
Dispatcher Clerk
MLS
01.2020 - 03.2021
Dispatcher Clerk
XPO
08.2019 - 12.2019
Customer Service Representative
Senture
09.2017 - 06.2019
Audit Analyst
Axiom
02.2016 - 08.2017
Transaction Processing Associate
Xerox
08.2012 - 01.2016
Bachelor of Science - Education
Eastern Kentucky University