Hollee Christian Castillo
Daly City,CA
Summary
Dynamic and results-oriented professional with extensive experience in facility management at Assurecare AFH and guest services at Marriott. Excelled in conflict resolution, enhancing resident satisfaction, and streamlining operations. Skilled in Microsoft Office and adept at fostering teamwork. Proven track record of improving efficiency and maintaining safety compliance.
Professional facility management expert with proven track record in enhancing resident experiences and maintaining property standards. Known for collaborative approach and results-driven mindset, excelling under changing circumstances and ensuring team alignment. Key skills include residents relations, maintenance coordination, and financial oversight, with reputation for reliability and adaptability.
Overview
6
6
years of professional experience
Work History
Resident Manager
Assurecare AFH
04.2018 - 08.2022
- Provided for peaceful and safe residents/patients relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Managed daily operations, ensuring smooth functioning of the residents/patients complex.
- Managing and supervising doctor's appointment of the residents/patients.
- Monitoring the health and wellness of the residents/patients.
Front Desk Night Auditor
Marriott
06.2016 - 07.2017
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Logged wake-up call requests and set up automatic rings in system.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Performed nightly updates to room charges and rates.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Documented accounts and logs throughout shift to keep up with requirements.
- Reviewed checklist on daily basis and planned shift accordingly.
- Processed payments securely using the property management system while adhering to strict privacy guidelines.
- Balanced hotel accounts and resolved discrepancies.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Education
Bachelor of Science - Hotel And Restaurant Management
Centro Escolar University
Manila, Philippines 03-2015
Skills
- Safety compliance
- Teamwork
- Organizational skills
- Adaptability and flexibility
- Microsoft office
- Time management abilities
- Goal setting
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
Languages
English
Full Professional
Timeline
Resident Manager
Assurecare AFH
04.2018 - 08.2022
Front Desk Night Auditor
Marriott
06.2016 - 07.2017
Bachelor of Science - Hotel And Restaurant Management
Centro Escolar University
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