HOLLEN OLIVIA ROGERS
Jeanerette,LA
Summary
Detail-oriented and eager to expand knowledge and skill set within a legal setting. Possess impeccable communication and problem-solving skills and the ability to multitask in a variety of settings.
Overview
5
5
years of professional experience
Work History
Prosecutor's Assistant
The City of New Iberia
New Iberia, Louisiana
06.2025 - Current
- Analyzed witness statements and police reports to identify key facts for trials.
- Reviewed cases and prepared legal documents, ensuring thorough presentation in court.
- Collaborated with law enforcement to gather evidence, strengthening case foundations.
- Handled confidential information with discretion and integrity.
- Organized and maintained filing systems for documents and records.
- Entered data into databases accurately and efficiently.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Maintained positive relationships with staff and management, fostering a collaborative work environment.
Regional Director
Service Tools Company
08.2023 - Current
- Acted as the main point of contact for key accounts, aligning with client needs and expectations.
- Managed and nurtured relationships with clients in assigned region to enhance client satisfaction and retention.
- Collaborated with internal teams (e.g., customer service, technical support) to deliver tailored solutions that addressed client challenges.
Shift Manager
The Snoball Factory
06.2021 - 09.2023
- Oversee the stand's activities during your shift to ensure smooth operation.
- Assigned tasks to team members, ensuring adherence to schedule and operational efficiency.
- Motivated team members through positive reinforcement and demonstrated strong work ethic in daily tasks.
- Trained new employees on procedures and customer service standards to promote consistency and quality.
- Greeted customers warmly and served them with attentiveness to ensure a positive experience.
- Addressed customer concerns, complaints, and special requests to enhance service satisfaction.
- Prepare and serve snoballs, beverages, and other treats quickly and hygienically.
- Ensure correct portion sizes and consistent product quality.
- Operate the register or point-of-sale system.
- Counted cash drawers at shift start and end to ensure accurate financial records.
Education
Foundation in Business Administration -
Loreaville High School
05-2023
Skills
- Trial support
- Document management
- Document filing
- Data entry
- Office Suite software
- Attention to detail
- Organizational skills
- Time management skills
- Problem solving
- Corporate communications
- Customer service
- Professionalism
Timeline
Prosecutor's Assistant
The City of New Iberia
06.2025 - Current
Regional Director
Service Tools Company
08.2023 - Current
Shift Manager
The Snoball Factory
06.2021 - 09.2023
Foundation in Business Administration -
Loreaville High School