Summary
Overview
Work History
Education
Skills
Timeline
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Hollen Townley

Glendale

Summary

Experienced with inventory management, order fulfillment, and warehouse operations. Utilizes organizational skills and attention to detail to ensure timely and accurate deliveries. Knowledge of collaborative teamwork and adaptability to meet dynamic business needs.

Overview

26
26
years of professional experience

Work History

Fulfillment Associate, Problem Solve

Amazon Fulfillment Center
05.2021 - 03.2025
  • Sort, induct prepare and pack customer orders
  • Problem solve shipping issues to ensure on time delivery
  • Assist with mechanical issues and associate error correction
  • Guide fellow associates during training phase
  • Coordinate with other departments, through labor sharing
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.

Customer Experience Supervisor

Waste Management
06.2014 - 05.2021
  • Provide leadership, support, and coaching to team members
  • Monitors and evaluated customer service performance; reviews and evaluated work to ensure quality, timeliness and ensures quality control in adherence to policies
  • Investigates, research and triage escalated inbound calls to find resolution
  • Developed strong relationships with clients by consistently providing excellent service and personalized attention.
  • Implemented new training programs for staff, resulting in better performance and increased customer satisfaction.

Audio & Video Department Manager

Fry's Electronics
01.1999 - 06.2014
  • Managed a team of 35 associates and supervisors
  • Train new employees and motivate current employees
  • Resolve customer problems and complaints
  • Ensured the department met all sales targets to include increasing gross profit an average of 7%
  • Plan store strategies, analyze sales data and improve or expand sales
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.

Education

AA - Automotive Technology

Universal Technical Institute
Phoenix, AZ

Diploma -

Trevor Brown High School
Phoenix, AZ
01.1987

Skills

  • Microsoft Software Proficiency
  • Customer Support Expert
  • Effective Conflict Resolution
  • Eager to Learn
  • Strategic Decision Making
  • Detail-Oriented Approach
  • Effective Time Management
  • Collaborative Leadership
  • Warehouse Operations
  • Collaborative Team Engagement
  • Strong Organizational Skills

Timeline

Fulfillment Associate, Problem Solve

Amazon Fulfillment Center
05.2021 - 03.2025

Customer Experience Supervisor

Waste Management
06.2014 - 05.2021

Audio & Video Department Manager

Fry's Electronics
01.1999 - 06.2014

Diploma -

Trevor Brown High School

AA - Automotive Technology

Universal Technical Institute

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Hollen Townley