Summary
Overview
Work History
Education
Skills
References
Otherinterestsandawards
Timeline
Generic
Hollen (Holly) Chapa

Hollen (Holly) Chapa

Pasadena,TX

Summary

Experienced and efficient professional providing exceptional clerical support to internal teams and customers. Skilled at solving analytical problems and enhancing operational efficiency. Recognized for reliability, adaptability, and a quick ability to learn and apply new skills. Remote Problem Solving: Demonstrated ability to troubleshoot and resolve issues remotely, ensuring minimal disruption to workflow.

Overview

5
5
years of professional experience

Work History

Customer Service, Office Assistant

Avanti
09.2019 - 12.2023
  • General Clerical Duties; filing, phones, Metered postage, Customer accounts, data entry
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Resolved customer problems and complaints.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled assignments independently with good judgement and critical thinking skills.

Salon Stylist

Ulta Beauty Inc.
10.2023 - Current
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Distributed business cards outside of salon to generate new business.
  • Resolved guest complaints about service or style.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated customers on products to maximize benefits.
  • Organized sales area and work station to showcase products and boost sales.
  • Answered phone calls and emails to schedule client appointments.
  • Used social media platforms to promote salon and services.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Maintained regular client list and successfully handled walk-in customers.
  • Increased revenue through effective customer service and inventory management.

Education

Cosmetology

Paul Mitchell Cosmetology Academy
Clear Lake, TX
01.2022

Pasadena Memorial High School
Pasadena, TX
06.2019

Skills

  • Organized
  • Ability to problem solve
  • Effective Communication Skills
  • Goal Driven
  • Adaptability
  • General Clerical Skills
  • Data accuracy
  • Collecting information
  • Filing and data archiving
  • Maintains confidentiality
  • Meticulous attention to detail
  • Customer Service-Oriented
  • Independent worker
  • Strong interpersonal skills

References

Christine McKelvy, 832-721-2650, Mandy Bezdek, 832-226-7560

Otherinterestsandawards

Physical fitness, and broadening my language skills by actively learning Spanish to connect and effectively communicate with others.

Timeline

Salon Stylist

Ulta Beauty Inc.
10.2023 - Current

Customer Service, Office Assistant

Avanti
09.2019 - 12.2023

Cosmetology

Paul Mitchell Cosmetology Academy

Pasadena Memorial High School

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Hollen (Holly) Chapa