Holley Carapella-Chalupnicki
Auburn
Summary
Accomplished General Manager at Apex Truck & Auto, adept in business development and team leadership, significantly enhancing operational efficiency and customer satisfaction. Skilled in Intuit Quickbooks and conflict resolution, my strategic vision and budgeting acumen drove substantial growth. Excelled in fostering key client relationships and streamlining processes for improved productivity.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Product Manager
D&W Diesel
01.2022 - Current
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Drove revenue growth by establishing strong relationships with key industry partners.
- Maintained positive vendor relations to build strong partnerships.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
General Manager
Apex Truck & Auto
06.2021 - Current
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- HR Duties such as submitting payroll, tracking employee hours and assisting with benefits.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Developed and maintained relationships with customers and suppliers through account development.
Key Account Manager
Bryne
05.2020 - 06.2021
- Analyzed key competitors to respond to competitive threats.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Calculate and submit weekly, monthly and quarterly sales recaps
- Work in conjunction with R&D, Q&A, and logistics to provide customers/accounts with satisfying products
Office Manager
MDI
11.2014 - 05.2020
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintain all accounts payables and receivables, including all invoicing and distribution of payments
- HR duties such as entering payroll, tracking PTO and employee benefits
- Provide collaborative and supportive communication with customers and employees.
- Arranged corporate and office conferences for company employees and guests.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Maintain company website and social media accounts
- Maintained computer (Intuit Quickbooks) and physical filing systems.
Office Manager
Swedish Hill Winery
06.2010 - 11.2014
- Fulfill administrative duties through answering calls, sorting mail, filing and responding to email inquiries.
- Successfully oversee the day-to-day operations of 3 tasting rooms, including coordinating tastings, recording reservations, resolving customer concerns and ensuring the environment is safe and clean. Arranged corporate and office conferences for company employees and guests.
- Responsible for inventory control and ordering of wine from wholesales, including handling all internet sales.
- Collaborate with owners on non-wine resale merchandise and track success of sales
- Fill out and maintain records for all wine competitions
- Compared vendor prices and negotiated for optimal savings.
Education
Bachelor of Science - Business Management
SUNY Cortland
Cortland NY05.2010
High School Diploma -
Campbell Savona High School
Campbell NY06.2006
Skills
- Performance improvement
- Bookkeeping
- Reconciling
- Accounts Receivables
- Accounts Payables
- Forecasting
- Client Account Management
- Team Leadership
- Payroll
- General Ledger Accounting
- Sales Tax Entries
- Inventory Tracking
- Research & Development
- Microsoft Office, Excel, Word, PPT
- Intuit Quickbooks
- AS400/POS
- Budgeting
- Business Development
- Employee scheduling
- Conflict Resolution
Certification
Intuit Quickbooks Certification
Timeline
Product Manager
D&W Diesel
01.2022 - Current
General Manager
Apex Truck & Auto
06.2021 - Current
Key Account Manager
Bryne
05.2020 - 06.2021
Office Manager
MDI
11.2014 - 05.2020
Office Manager
Swedish Hill Winery
06.2010 - 11.2014
Bachelor of Science - Business Management
SUNY Cortland
High School Diploma -
Campbell Savona High School
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