Holley Cooper

Customer Service Representative

• Handled customer inquiries and suggestions courteously and professionally.
• Answering inbound customer inquires via phone, chat or email.
• Built relationships with clientele.
• Collect source data, with customers names, address, phone numbers, email into customers orders via phone
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in weekly team meetings to stay informed about product updates and changes.
• Assisted in parts for customer's power sport machines.
• Investigated and resolved customer inquiries and complaints quickly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Collaborated with staff members to enhance customer service experience.

Updated customers accounts to dealer accounts and/or tax exemption status.

Shipping Clerk

• Assisting in shipping department during call center downtime.
• Ensured parts accuracy in customer's orders.
• Using organizational skills to ensure correct quantity in customers orders and determine split shipment of orders.
• Accurately split orders to determine correct parts are being shipped or are still awaiting shipment.
• Ensuring accuracy on customers shipping request.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Collaborated with internal departments to verify customer satisfaction and order accuracy.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Conducted research to address shipping errors and packaging mistakes.

• Developed strong, long-term relationships with customers to encourage repeat business.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Process money service transactions while abiding by compliance laws.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Worked closely with front-end staff to assist customers.
• Trained new team members in cash register operation and customer services.
• Learned roles of other departments to provide coverage and keep store operational and enhance productivity.
• Used suggestive selling techniques to promote add-on sales.
• Scanned merchandise using point-of-sale system for accurate purchase totals.
• Collected payments and provided accurate change.
• Set up tills for all registers for the business day.
• Accurately counted all tills at end of business day.
• Ensured customers are of legal age for sales of tobacco, alcohol and lotto.
• Balanced store safe, ordered funds for business needs.
• Conducted lotto sales and payouts.
• Supervised front end associates.
• Assigned duties to staff to maximize work flow.
• Compiled weekly financial reports and records for store managers.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Handled calls promptly and with courteous professionalism.