Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Holley Dorestin

Hollywood,FL

Summary

A highly motivated employee with a strong work ethic and the desire to take on new challenges and make a positive impact in a professional environment. I am looking for a part-time opportunity to advance my knowledge, experience, and skills. I bring a diverse range of experience and knowledge that I have developed over the years through both my formal education and professional experience. I am a resourceful problem solver who can quickly adapt to changing environments and make the most of any opportunity.

Overview

7
7
years of professional experience
1
1
Certification

Work History

GME Residency Coordinator

Broward Health
Deerfield Beach, FL
01.2024 - Current
  • Assist in recruiting and interviewing prospective residents.
  • Organize and facilitate resident orientations, onboarding process, and training sessions.
  • Develop and maintain positive relationships with residents, families, staff members, and other stakeholders.
  • Coordinate communication between various departments to ensure efficient operations of residency programs.
  • Monitor compliance with accreditation standards set by local, state, federal agencies and other regulatory bodies.
  • Prepare monthly reports summarizing progress made in achieving goals set for each program.

Fulfillment Specialist

Kelly Education
Jacksonville
08.2018 - 01.2024
  • Managed and scheduled substitute teachers.
  • Assisted teachers with creating their absences.
  • Assisted in the transitioning, hiring, and onboarding process of new substitutes.
  • Assisted school administrators with revising teacher absences and vacancy positions.
  • Identified customers' needs, researching customer issues, and providing prompt, clear solutions via phone calls and emails.
  • Created Microsoft Excel spreadsheets to document substitute callouts, no call -no shows, and other attendance issues.
  • Created, documented, and monitored teacher vacancy profiles.
  • Operated multiple automated substitute systems to generate reports such as substitute lists, absence reports, and utilization reports.

Medical Scribe

Baptist Health Emergency Department
Jacksonville, FL
08.2023 - 12.2023
  • Prepared and assembled medical record documentation/charts for physicians.
  • Retrieved data for physician review (labs, radiology reports, medical records).
  • Updated patient history, physical exam, and other pertinent health information in the patient EMR.
  • Took notes during patient visits and documented them in the EPIC electronic medical records system.
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Observed examinations and procedures performed by physicians to document findings accurately in the EPIC EMR system.
  • Assisted in the creation and implementation of a system for cataloging and monitoring on-site devices and workstations in the hospitals.
  • Created a form for staff to create tickets for devices or workstations that need to be fixed or replaced.

Customer Service Team Lead

VTrips
Ponte Vedra Beach
06.2017 - 08.2018
  • Assisted guests with revising vacation rental reservations.
  • Answered calls and emails regarding vacation rental properties.
  • Conducted thorough review of contracts daily for completeness and possible errors.
  • Contacted customers regarding any issues or concerns with their payment methods.
  • Received escalation calls, and properly handled, and maintained situations.
  • Monitored customer interactions with the team to identify areas of improvement or opportunities for growth.
  • Developed strategies for improving customer satisfaction levels through process improvement initiatives.
  • Provided training and guidance to customer service representatives and sales agents on policies, procedures, and best practices.
  • Collaborated with other departments to ensure that customers' needs were met within established timelines.

Education

Bachelor of Science in Health Services Administration -

University of Central Florida
12.2023

Associate of Arts -

Florida State College at Jacksonville
05.2021

Skills

  • Microsoft Word
  • Microsoft Excel
  • Patient Care
  • Record Keeping
  • Microsoft Outlook
  • Scheduling
  • Typing Proficiency
  • Documentation Abilities
  • Electronic Medical Record (EMR) Software
  • Program Management
  • Transcription
  • HIPAA Requirements
  • Quality Assurance
  • Data Entry
  • Risk Management
  • HIPAA Expert
  • Medical Terminology
  • Pre-Employment Screening
  • Recruitment

Certification

  • Healthcare Leadership
  • Patient Centered Care
  • Patient Safety
  • Triple Aim for Populations
  • Teamwork and Communication
  • Human Factors and Safety
  • Interpreting Data
  • Leading Quality Improvement
  • Healthcare Improvement

Timeline

GME Residency Coordinator

Broward Health
01.2024 - Current

Medical Scribe

Baptist Health Emergency Department
08.2023 - 12.2023

Fulfillment Specialist

Kelly Education
08.2018 - 01.2024

Customer Service Team Lead

VTrips
06.2017 - 08.2018

Bachelor of Science in Health Services Administration -

University of Central Florida

Associate of Arts -

Florida State College at Jacksonville

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Holley Dorestin