Holley Dryden
Leoma,TN
Summary
Organized Coordinator experienced in enhancing customer satisfaction and service quality through effective documentation and compliance management. Demonstrated resourcefulness and strong prioritization skills while managing employee documentation and administrative tasks in fast-paced environments. Adapted to changing demands and consistently delivered high-quality results under pressure.
Overview
8
8
years of professional experience
Work History
Affordable House Cleaner ( mostly for Elderly)
Self Employed Services
Lawrenceburg, Tennessee
05.2022 - Current
- Cleaned residential homes using eco-friendly cleaning products and techniques.
- Communicated with clients to understand specific cleaning preferences and needs.
- Performed deep cleaning tasks, including carpets, windows, and upholstery care.
- Managed time effectively to complete multiple cleaning assignments in a day.
- Developed routine checklists to ensure thoroughness in all cleaning tasks performed.
- Provided exceptional customer service to build lasting client relationships through trust.
- Arranged cleaning supplies in a systematic manner for easy access., cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
Caregiver/Senior Companion
Sue Lanning
Lawrenceburg, Tennessee
12.2021 - 04.2024
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Administered medication and monitored health conditions as directed by healthcare professionals.
- Maintained a clean and safe environment for clients in their homes.
- Communicated effectively with family members regarding client status and care plans.
- Coordinated transportation for clients to medical appointments and social activities.
- Documented care provided and reported any changes in client behavior or health.
- Collaborated with healthcare teams to ensure comprehensive client care approaches.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Caregiver/elderly companion
Shelia preston (mother Betty)
Lawrenceburg, TN
06.2018 - 12.2020
- Managed medication schedules and ensured timely administration of prescribed treatments.
- Supported bathing, dressing and personal care needs.
- Assisted mother with daily living activities and personal care routines.
- Provided companionship and emotional support during daily interactions and conversations.
- Monitored health changes and reported concerns to family members promptly and accurately.
- Developed engaging activities tailored to interests, promoting mental stimulation and well-being.
- Coordinated transportation for medical appointments and social activities in the community.
- Maintained a clean and safe living environment through regular housekeeping tasks.
Education
Some College (No Degree) - Physical Education Teaching And Coaching
Freed Hardeman
Henderson , TnSkills
- Elderly care techniques
- Compassionate caregiving
- Dementia care
- End-of-life care
- Care coordination
- Client communication
- Timely communication
- Verbal and written communication
- Documentation skills
- Empathetic engagement
- Problem solving
- Creative problem solving
- Time management
- Prioritization
- Multitasking management
- Detail orientation
- Adaptability to change
- Crisis management
- Positive reinforcement
- Complaint handling
- Calendaring
- Errand coordination
- Fall prevention
- Social interaction
- Team collaboration
- Punctuality and reliability
- Sales expertise
- Call management
- Adaptive team player
- Report preparation
References
References available upon request.
Timeline
Affordable House Cleaner ( mostly for Elderly)
Self Employed Services
05.2022 - Current
Caregiver/Senior Companion
Sue Lanning
12.2021 - 04.2024
Caregiver/elderly companion
Shelia preston (mother Betty)
06.2018 - 12.2020
Some College (No Degree) - Physical Education Teaching And Coaching
Freed Hardeman