HOLLEY EDWARDS
ATASCADERO,CA
Summary
Dedicated office manager with the skills necessary to support daily operational tasks and achieve organizational objectives. Enhances workflows by combining sophisticated organizational, technological, and business skills. Centered on observing areas for improvement while carefully aiding office personnel and clients.
Overview
7
7
years of professional experience
Work History
OFFICE MANAGER
FREDERICKSON HAMILTON LLP
- Supported the entire practice's staff, which boosted efficiency and improved overall process flow
- Ordered supplies needed and kept tabs on inventory levels
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks
- Created and implemented policies and procedures for effective practice management
- Complied with OSHA and HIPAA regulations
- Handled telephone calls, meeting plans and conference organization requirements
- Filed clients' legal documents in relevant courts for processing
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates
- Corresponded daily with clients, insurance adjusters, doctors and attorneys
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients
- Filed pleadings and paperwork with the court clerk to meet strict deadlines
- Provided administrative support and conducted research to assist attorneys in civil litigation preparation
- Participated in client interviews, observed questioning process and documented information
- Provided administrative support to boost firm's document production and legal correspondence
- Conducted thorough research and review of case information to assist attorneys
- Drafted legal complaints, summonses and interrogatories
- Liaised between attorney and outside counsel, exchanging information
- Redacted confidential information from legal documents on a case-by-case basis
- Oversaw legal team appointments, hearings and depositions schedules
- Conducted research and analyzed documents to prepare findings and formulate alternatives
- Prepared and processed expense reports for reimbursing attorneys
- Devised HR systems and procedures for organization
- Evaluated training needs and oversaw training programs
- Created and implemented HR strategies and initiatives aligned with business objectives
- Maintained benefits program by leading decision-making process and upkeep
- Monitored legal compliance through human resource oversight
- Regularly updated HR databases to reflect employee information, changes in benefits and other details
- Organized and maintained records to facilitate programs, events and activities
- Developed and implemented hiring criteria and employment selection assessments to improve staffing quality
- Met with current and leaving employees to conduct surveys and determine areas in need of improvement.
OFFICE ADMINISTRATOR
Cold Canyon Processing Center
04.2023 - 10.2023
Business Owner/Operator
Green Cures & Botanicals Distribution
01.2017 - 08.2022
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Monitored staff performance, providing final-say assessment over inquiries.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
High School Diploma -
Paso Robles High School
Paso Robles, CA06.1995
Skills
- CRM and Office Management Software
- Budgetary Planning
- Managing Operations and Efficiency
- Teamwork and Collaboration
- Staff Training
- Budget Management
- Verbal and Written Communication
- Problem Resolution
- Onboarding and Orientation
- Performance Tracking and Evaluation
- Work Planning and Prioritization
- Team Leadership
- Hiring and Training
- Performance Evaluations
- Cost Control
- Technical Proficiency
- Administration and Reporting
- Scheduling and Coordinating
- Documentation and Reporting
- Revenue Forecasting
- Banking Operations
- Scheduling and Calendar Management
- Invoicing and Billing
- Data Entry
- Accounts Payable and Receivable
- Expense Reporting
- Event Coordination
- Workforce Management
- Customer Relations
- Senior Leadership Support
- Proposal Writing
- Report Writing
Timeline
OFFICE ADMINISTRATOR
Cold Canyon Processing Center
04.2023 - 10.2023
Business Owner/Operator
Green Cures & Botanicals Distribution
01.2017 - 08.2022
OFFICE MANAGER
FREDERICKSON HAMILTON LLP
High School Diploma -
Paso Robles High School
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