Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holley McWilliams

Branch Office Administrator
Hoover,AL

Summary

Hardworking candidate bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

23
23
years of professional experience

Work History

Branch Office Administrator

Edward Jones
08.2021 - Current
  • Managed supervisor calender and appointments.
  • Made phone calls and sent emails to establish leads.
  • Processed checks and updated accounts.
  • Answered client questions, researched issues and verified information on accounts.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
  • Kept office supplies stocked.
  • Scheduled and confirmed appointments.

Customer Service Specialist

Environmental Litigation Group, LLC
01.2021 - 07.2021
  • Maintained and managed client files and databases.
  • Updated account information to maintain customer records.
  • Tracked clientservice cases and updated service software with customer information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Set up and activated client accounts.

Underwriting Assistant

Attorneys Insurance Mutual
08.2004 - 08.2020
  • Calculated group and individual renewal rates based on clients background, industry and demographic information.
  • Monitored applications and payments due from clients and promptly contacted clients when needed.
  • Managed office inventory and placed new supply orders.
  • Performed data entry functions to track information such as payments, account updates and client interactions.
  • Marketing in and out of the office.

Customer Service Representative

AmSouth Bank/Regions Bank
08.1999 - 08.2004
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered prompt service to prioritize customer needs.

Education

English/Liberal Arts

University of Mississipp
Oxford, MS

Skills

  • Office Management
  • Multitasking and Organization
  • Relationship Building
  • Customer Service
  • Preparing Correspondence
  • Processing Applications and Policies
  • Honesty and Integrity
  • Friendly and Relatable

Timeline

Branch Office Administrator

Edward Jones
08.2021 - Current

Customer Service Specialist

Environmental Litigation Group, LLC
01.2021 - 07.2021

Underwriting Assistant

Attorneys Insurance Mutual
08.2004 - 08.2020

Customer Service Representative

AmSouth Bank/Regions Bank
08.1999 - 08.2004

English/Liberal Arts

University of Mississipp

Similar Profiles

CREATE PROFILE
Holley McWilliamsBranch Office Administrator