Holley Pardue
Greenwood,SC
Summary
Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Turning Point Womens Center
Greenwood, SC
02.2022 - Current
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered phones promptly and directed calls appropriately.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Informed patients of financial responsibilities prior to rendering services.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Called patients to confirm scheduled appointments and obtain additional details.
Damage and Returns Specialist
J.E.S. restaurant equipment
Greenwood, SC
12.2018 - 02.2022
- Collaborated with purchasing department to ensure that returned items were handled according to company protocols.
- Resolved disputes between customers and other departments concerning returns.
- Maintained accurate records of all returned items in database systems.
- Followed up with customers after they received their refunds or exchanges to ensure satisfaction.
- Tracked shipments from vendors that contained returned goods and updated relevant databases accordingly.
- Monitored inventory levels of returned items and communicated stock status updates as needed.
- Evaluated product condition and determined whether the return was eligible for a refund or exchange.
- Provided customers with instructions on how to properly package their returns for shipment back to the company.
- Interacted with vendors when necessary to facilitate timely resolution of return issues.
- Assisted customers with locating replacement parts for defective merchandise.
- Reviewed vendor invoices associated with customer returns for accuracy and completeness.
- Inspected products upon receipt for damage or defects prior to restocking shelves.
- Rotated through various departments to meet demands of business.
- Examined merchandise to determine problems and evaluate for possible solutions or repair.
- Reported discrepancies or product damages to maintain accuracy and efficiency goals.
- Checked packaging to verify good quality, no damage and acceptable appearance.
Store Clerk
Lakeland cycles
Greenwood, SC
06.2018 - 09.2018
- Conducted daily audits of the sales floor and backroom areas for cleanliness and organization.
- Inventoried merchandise on a regular basis to ensure accuracy of stock levels.
- Replenished supplies such as paper towels, toilet paper, napkins. as needed throughout the day.
- Resolved customer complaints in a timely manner to maintain positive relationships with shoppers.
- Stocked shelves with incoming shipments of products from vendors or suppliers.
- Balanced receipts against cash on hand at end of shift to ensure accuracy in accounting records.
- Restocked shelves with inventory as needed.
- Verified that all pricing was accurate before putting items out for sale.
- Kept work area clean and organized at all times.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Operated cash register in accordance with company policies and procedures.
- Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
- Created displays to promote special offers or seasonal products.
- Maintained records of inventory transactions such as purchases, returns, restocking fees.
- Monitored security cameras to detect any suspicious activity or theft within the store.
Education
High School Diploma -
Greenwood High School
Greenwood, SC06-2018
Skills
- Records Management
- Medical Charting
- Medical Terminology
- HIPAA Compliance
- Payment Collection
- Patient Scheduling
- Telephone Etiquette
- Appointment Setting
- Appointment management
- Patient callbacks
- Insurance Verification
- Co-payment collection
- Front Desk Operations
Affiliations
- Mom of toddler-saurus rex
- Enjoys bowling league with her husband
- a very crafty individual
Timeline
Medical Receptionist
Turning Point Womens Center
02.2022 - Current
Damage and Returns Specialist
J.E.S. restaurant equipment
12.2018 - 02.2022
Store Clerk
Lakeland cycles
06.2018 - 09.2018
High School Diploma -
Greenwood High School
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