Holley Smith
Rochester,NY
Summary
Self-directed, resourceful, and creative professional with a genuine interest in human resources operations. Active team member effectively communicating and collaborating with all levels of staff to ensure optimum productivity. Well organized strategic thinker with strong attention to detail. Astute customer service and conflict resolutions skills. Demonstrated skills in training, administrative tasks, and time management.
Overview
11
11
years of professional experience
Work History
Dental Assistant
Eastman Dental
09.2024 - Current
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Maintained a neat, clean and organized environment throughout the office.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Took digital X-rays of teeth using radiographic equipment.
- Greeted patients upon arrival at the office and escorted them to an examination room.
Scheduling Secretary
The Eye Care Center
02.2023 - 11.2023
- Answers callers' questions within the scope of the position, taking messages as appropriate
- Delivers messages according to protocol
- Knowledgeable with insurances that we participate with
- Makes appointments for patients, monitoring and filling doctors' schedules according to arrangement
- Actively participates in Administrative department and practice staff meetings
- Maintains doctors' schedules according to their vacation and education time out of the office
Sales Associate
Kohl's
06.2019 - 01.2023
- Fulfills online orders by accurately following packing information and adhering to turnaround time frames
- Assists with inventory including receiving and stocking merchandise and moving products to appropriate areas of the store and back area
- Welcomes customers and follows models of customer service set by store
- Provides training for new employees and coaches them through new changes and updates to processes
- Manages and maintains displays with proper pricing information, cleanliness, and rotation of seasonal items
- Resolve customer complaints by providing solutions set by company guidelines
Sales Associate
Loft Outlet
06.2013 - 12.2018
- Adhered to Loss Prevention measures and was aware of what to look for and properly reported situations
- Participated and assisted in preparation for store daily inventory
- Performed various register transactions with speed and accuracy
- Communicated effectively with all levels including clients, management, business partners and store associates
- Advised customers of present promotions, answered questions, and solicited enrollment into store credit products
Education
Associate of Applied Science - Human Resources
Bryant & Stratton College
01.2022
Skills
- X-ray processing
- Instrument preparation
- Patient scheduling
- Strong writing and verbal skills
- Telephone reception
- Human resources
Coursework
- Business Principles
- Accounting Principles
- Business Law & Ethics
- Organizational Behavior & Leadership
- Recruitment, Selection & Staffing
- Employment Law & Labor Relations
- Introduction to Compensation & Benefits
- Computing Skills
Timeline
Dental Assistant
Eastman Dental
09.2024 - Current
Scheduling Secretary
The Eye Care Center
02.2023 - 11.2023
Sales Associate
Kohl's
06.2019 - 01.2023
Sales Associate
Loft Outlet
06.2013 - 12.2018
Associate of Applied Science - Human Resources
Bryant & Stratton College
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