Summary
Overview
Work History
Education
Skills
Occupational Licenses Certificates Training
Timeline
AdministrativeAssistant

HOLLEY TERRY

MERRILLVILLE,IN

Summary

Dedicated customer service professional with a passion for providing exceptional experiences, consistently exceeding customer expectations and resolving issues efficiently

Overview

17
17
years of professional experience

Work History

Administration Assistant

Touchdown Logistics
06.2024 - 03.2025
  • Answering phone calls, managing emails, and directing inquiries.
  • Organizing and maintaining files, both physical and digital.
  • Preparing documents, reports, and presentations.
  • Scheduling meetings, appointments, and travel arrangements.
  • Processing invoices and managing expenses.
  • Maintaining office supplies and equipment.
  • Greeting visitors and providing customer service.
  • Assisting with event planning and coordination.
  • Ensuring adherence to office policies and procedures.
  • Communicating effectively with staff, clients, and vendors.
  • Collaborating with other departments to ensure smooth workflows.
  • Maintaining a positive and professional work environment.

Clinical Care Tech

St Mary's Hospital
08.2023 - 05.2024
  • Performs patient care services (such as phlebotomy and 12 Lead EKGs, physical vitals, departmental inventory, and other duties as assigned), assists the medical and nursing staff with patient visits and procedures.
  • Assists nursing personnel in maintaining efficient and effective departmental patient flow by performing clinical support activities, maintaining records, inventories and charts related to patient care activities.
  • Clinical Care Tech provides a variety of clinical services to patients and staff members in the departments.
  • Serves as a monitor tech and performs phlebotomy, non-invasive cardiology, respiratory procedures as well as other clinical activities (e.g., specimen processing).
  • Assists for the personal needs, comfort, and safety of the patient in accordance with hospital policy and nursing service standards.

Car Rental Agent

Holiday Rent a Car
04.2021 - 08.2023
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Enhanced company revenue by upselling additional services and insurance packages to clients.
  • Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
  • Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
  • Streamlined the rental process with efficient use of car rental software programs and tools.
  • Trained new employees on company policies, software usage, sales techniques, and customer service best practices.

Customer Pickup Coordinator

FedEx Ground
08.2008 - 08.2019
  • Provides internal and external customer services and issue resolution within time frames and according to quality standard.
  • Establishes new and updates existing scheduled pickups.
  • Communication and coordination with sales, customers, independent contractor business contacts, and station management.
  • Creates and maintains pickup files.
  • Responds to inquiries and request for assistance from Independent contractors when contingencies are exhausted to support service recovery.
  • Investigate calls regarding customer perceived missed pickups and facilitates resolution.
  • Provides timely customer follow-up on disposition and document for station management to be able to conduct appropriate business contact follow-up.
  • Surveys new shippers regarding first scheduled pickup experience and follows up with appropriate departments as necessary to ensure expectations are met.
  • Contact customers with non-productive pickup status to determine opportunities for schedule changes.
  • Pickup performance and responsiveness to customer issue resolution.
  • Supports ongoing implementation of new and enhanced customer pickup coordination processes.
  • Monitors customer services request related to on-road package status.

Education

Vocational School Certificate or Other Post-Secondary Certificate - Medical Assistant

Medical Career Academy
Highland, IN

Vocational School Certificate or Other Post-Secondary Certificate - Phlebotomy

Medical Career Academy
Highland, IN

1 Year of College or a Technical or Vocational School - cosmetology

Milwaukee Area Technical College
Milwaukee, Milwaukee

Skills

  • Office administration
  • Administrative support
  • Data entry
  • Word processing
  • Office management
  • Customer relations
  • Telephone reception
  • Scheduling appointments

Occupational Licenses Certificates Training

None Specified

Timeline

Administration Assistant

Touchdown Logistics
06.2024 - 03.2025

Clinical Care Tech

St Mary's Hospital
08.2023 - 05.2024

Car Rental Agent

Holiday Rent a Car
04.2021 - 08.2023

Customer Pickup Coordinator

FedEx Ground
08.2008 - 08.2019

Vocational School Certificate or Other Post-Secondary Certificate - Phlebotomy

Medical Career Academy

1 Year of College or a Technical or Vocational School - cosmetology

Milwaukee Area Technical College

Vocational School Certificate or Other Post-Secondary Certificate - Medical Assistant

Medical Career Academy

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HOLLEY TERRY