HOLLEY VICKERS
Lubbock,Texas
Summary
Dependable, professional, and equipped to thrive in fast-paced environments and adapt to evolving demands. Committed to delivering exceptional patient care with meticulous attention to detail and a proactive approach.
Continuously seeks opportunities to enhance processes and elevate customer satisfaction, demonstrating a strong ability to exceed expectations.
A reliable team player who embraces challenging assignments while maintaining a focus on achieving and surpassing targets, dedicated to contributing to overall business success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Staffing- Nurse Tech
Covenant Medical Center
06.2025 - 08.2025
- Provided high-quality care in a fast-paced environment, meeting patient needs efficiently and effectively.
- Monitored patient responses to treatments, reporting changes promptly to nursing staff, ensuring quick intervention.
- Implemented a new patient handling protocol that reduced patient injuries during transfers.
- Maintained a pristine and organized workspace, supporting a positive and professional environment for patients and staff.
- Ensured patient rooms were stocked and sanitized
- Patient data collection and charting in EPIC
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Maintained patient stability by checking vital signs and weight.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Financial Coordinator
Summer Ketron DDS
06.2022 - 08.2023
- Maintain patients account and records
- Schedule appointments for patients
- Submit patient claims to insurance companies
- Assist patients in filling out required forms prior to their appointment
- Confirm appointments via phone, text, and email
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Perform basic accounting tasks such as taking patient payments
- Update patient information and insurance information
- Ensure reception area is maintained and professional in appearance
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
Dental Receptionist
Gerwig Family Dental
09.2021 - 06.2022
- Schedule appointments for patients
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintain patients account and records
- Assist patients in filling out required forms prior to their appointment
- Confirm appointments via phone, text, and email
- Keep track of office supplies to order when low
- Perform basic accounting tasks such as taking patient payments
- Update patient information and insurance information
- Ensure reception area is maintained and professional in appearance
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Patient Service Representative
Star ER
09.2018 - 01.2020
- Provided front desk support and customer service satisfaction to patients, with courtesy, respect, and professionalism.
- Identified and collected copayment to meet patient financial obligations, including applicable deductibles.
- Answered telephone promptly and politely provided information and assistance.
- Explained admitting procedures and obtained signatures on admission, clinical, and financial forms.
- Obtained and accurately entered demographic, clinical and financial data into computer system.
- Respected the rights of patients and maintained confidentiality.
- Helped patients obtain necessary services to meet their healthcare needs.
- Attended ongoing training and professional development courses to become aware of the new developments in healthcare.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
Associate Of Science -
South Plains College
Levelland, TX12.2019
Associates Degree of Nursing -
South Plains College
12.2025
Skills
- Clinical judgment
- Schedule coordination
- Compassion and empathy
- Quality improvement
- HIPAA compliance
- Patient safety
- Lab testing procedures
- Daily assessments
- Multiple procedural skills
- Patient advocacy
- First aid and CPR
- Charting and documentation
- Many other skills obtained
Certification
BLS
NIHSS
Timeline
Staffing- Nurse Tech
Covenant Medical Center
06.2025 - 08.2025
Financial Coordinator
Summer Ketron DDS
06.2022 - 08.2023
Dental Receptionist
Gerwig Family Dental
09.2021 - 06.2022
Patient Service Representative
Star ER
09.2018 - 01.2020
Associate Of Science -
South Plains College
Associates Degree of Nursing -
South Plains College
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