Holley Wofford
Deatsville,AL
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Manager
Cotton Hill Estates
Webb, AL
09.2020 - 03.2024
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
P & C Insurance Agent
Harvest Insurance
Montgomery, AL
10.2017 - 08.2020
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
- Assessed customer risk levels and recommended appropriate coverage options.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Advised customers on the best ways to minimize risks associated with their assets.
Community Branch Banker
BB&T
Wetumpka, AL
06.2015 - 07.2017
- Greeted customers, identified customer needs and provided appropriate banking services.
- Verified customer identification documents in compliance with Bank Secrecy Act regulations.@
- Conducted financial reviews for existing customers to identify additional products or services that could benefit them.
- Resolved customer inquiries regarding account balances, fees and other banking issues in a timely manner.
- Analyzed customer credit reports to determine eligibility for loans or mortgages.
- Developed relationships with local businesses to increase branch visibility within the community.
- Served as a backup Teller when needed by counting currency, coins, checks and other forms of payment.
Education
Some College (No Degree) - Diagnostic Medical Sonography
H. Council Trenholm State Community College
Montgomery, ALSkills
- Tenant relations
- Administrative Support
- Rent collection
- Multi-family property management
- Tenant and eviction laws
- Skilled multi-tasker
- Financial budgeting and reporting
- Adaptable
- Preventive Maintenance
Certification
- Property and Casualty License: Insurance
Timeline
Property Manager
Cotton Hill Estates
09.2020 - 03.2024
P & C Insurance Agent
Harvest Insurance
10.2017 - 08.2020
Community Branch Banker
BB&T
06.2015 - 07.2017
Some College (No Degree) - Diagnostic Medical Sonography
H. Council Trenholm State Community College
- Property and Casualty License: Insurance
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