Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holley Zupon

Neenah,WI

Summary

Experienced supervisor, advocate and Applied Behavior Analysis Therapist, skilled in developing individualized treatment plans and fostering empowering client relationships. Proven ability in deescalation and effective communication, enhancing client resilience and support. Adept at comprehensive documentation and staff training, ensuring high-quality care and continuity in treatment.

Overview

18
18
years of professional experience

Work History

Senior Therapist

Caravel Autism Health
11.2018 - 05.2025
  • Developed and implemented intensive individualized treatment plans based on functional assessments
  • Counseled client's families to bring awareness of problems, deal with crisis situations and develop action plans.
  • Maintained and updated patient records, changes in service plans and treatment reports
  • Guided clients in development of skills using Applied Behavior Analysis therapy techniques.
  • Provided crisis intervention to support clients during times of urgent need with an emphasis on client self advocacy and assent
  • Addressed cultural and diversity issues to provide clients with culturally responsive care.
  • Maintained client confidentiality to protect patient privacy.
  • Developed and maintained relationships with referral sources to support continuity of care.
  • Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
  • Provided training, coaching and feedback to a team of technicians.

Behavior Treatment Therapist

Connections, LLC
12.2017 - 11.2018
  • Developed and implemented intensive individualized treatment plans addressing developmental delays including the areas of communication, cognition, social skills, motor skills and adaptive functioning.
  • Counseled client's families to bring awareness of problems, deal with crisis situations and develop action plans.
  • Maintained and updated patient records, changes in service plans and treatment reports.
  • Guided clients in development of skills using Applied Behavior Analysis therapy techniques.
  • Provided crisis intervention to support clients during times of urgent need.
  • Educated clients and families on mental health issues to promote understanding and support.
  • Addressed cultural and diversity issues to provide clients with culturally responsive care.
  • Maintained client confidentiality to protect patient privacy.
  • Developed strategies to help patients cope with stress and anxiety and build resilience.
  • Developed and maintained relationships with referral sources to support continuity of care.
  • Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
  • Documented client progress to track effectiveness and inform future treatment plans.

Senior Therapist Intern

Caravel Autism Health
08.2016 - 12.2017
  • Performed behavioral therapy assessments and treatments in patients' homes without direct supervision.
  • Developed and maintained clear, individualized documentation on each patient.
  • Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
  • Conducted parent training sessions focused on teaching behavior management strategies.
  • Updated records and prepared reports to outline program actions, results, and recommended improvements.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Behavior Technician

Caravel Autism Health
01.2013 - 08.2016
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Monitored client progress to provide continued guidance and consistent feedback to families.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Trained clients to apply appropriate social skills and behavior modification techniques.
  • Supported client using principles of applied behavior analysis.
  • Supported patient confidentiality in accordance with HIPAA regulations.

Customer Service Representative

Alta Resources
01.2011 - 07.2013
  • Responded to customer requests for products, complaints, and company information.
  • Managed timely and effective replacement of damaged or missing products.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Met customer call guidelines for service levels, handle time and productivity.

Health Benefits Coordinator

Cypress Benefit Administrators
01.2007 - 10.2010
  • Maintained confidentiality of all employee information.
  • Processed enrollment paperwork and benefits forms.
  • Answered questions about eligibility determinations and plan options.
  • Prepared thorough reports outlining plan performance.
  • Helped HR teams interpret enrollment and COBRA policies for developing staff benefits and salaries.
  • Assisted clients with completion of applications and paperwork.
  • Communicated with people from various cultures and backgrounds on application process.


Education

Bachelor of Science - Biology

University of Wisconsin, Stevens Point
Stevens Point, WI
05-2005

Skills

  • Effective communication skills
  • Staff training and development
  • Complex Problem-solving
  • Support and empower clients
  • Experienced in managing disputes
  • Comprehensive documentation skills
  • Developing strategic partnerships
  • Navigating legal and governmental policies

Timeline

Senior Therapist

Caravel Autism Health
11.2018 - 05.2025

Behavior Treatment Therapist

Connections, LLC
12.2017 - 11.2018

Senior Therapist Intern

Caravel Autism Health
08.2016 - 12.2017

Behavior Technician

Caravel Autism Health
01.2013 - 08.2016

Customer Service Representative

Alta Resources
01.2011 - 07.2013

Health Benefits Coordinator

Cypress Benefit Administrators
01.2007 - 10.2010

Bachelor of Science - Biology

University of Wisconsin, Stevens Point

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