Holli Brown
Marietta ,OK
Summary
Driven professional with a proven track record at Winstar World Casino And Resort, excelling in customer service optimization and maintaining a calm disposition under pressure. Skilled in call control and technical support, I significantly improved customer satisfaction. Expert in leveraging communication skills to enhance client experiences, consistently achieving quality assurance goals.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Winstar World Casino And Resort
08.2019 - Current
- Responded to customer calls and emails to answer questions about services.
- Make hotel reservations
- Send up email requests
Uniform Attendant
Winstar World Casino And Resort
01.2015 - 08.2019
- Set up uniform’s when comes off the the truck from laundry place
- Size employees for their uniforms
- Hang clothes on the lines and in inventory
Education
Homeschool -
Lighthouse Christian Academy
N/ASkills
- Call Control
- Data Entry
- Product Upselling
- Technical Support
- Customer Service
- Quality Assurance
- Calm disposition
- Inbound phone calls
- Performance Improvement
- Customer service optimization
- Quality Control
- Customer communications
- Communicating with clients
- Call Center Customer Service
Timeline
Call Center Representative
Winstar World Casino And Resort
08.2019 - Current
Uniform Attendant
Winstar World Casino And Resort
01.2015 - 08.2019
Homeschool -
Lighthouse Christian Academy
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