Summary
Overview
Work History
Education
Skills
Timeline
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Holli Brown

Columbia,SC

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Apple Support Advisor

Apple
Houston, TX
05.2020 - 08.2024
  • Interacted with customers through diverse modes like phone calls, email communication and live chat sessions.
  • Effectively communicated new product features to customers
  • Researched and rectified software issues efficiently
  • Handled online order processing ensuring precision in billings
  • Worked in tandem with multiple teams, including Marketing and Sales, for delivering elevated customer service.
  • Maintained personal and financial information confidential to protect clients' rights.
  • Analyzed client feedback, identified underlying problems and implemented appropriate solutions.

Claims Benefit Specialist

Blue Cross Blue Sheild
Columbia, SC
08.2016 - 05.2020
  • Evaluated customer claims for adherence to company policies, while ensuring accuracy and completeness.
  • Assisted customers with insurance benefit and entitlement applications.
  • Resolved complex customer inquiries relating to their benefit packages or entitlements.
  • Helped resolve problems and answer questions from claimants, providers, and clients.
  • Evaluated the accuracy of data in records, procedures, and submissions to grant coverage endorsement.
  • Prepared and reviewed insurance-claim forms and related documents for completeness.
  • Contacted insurance companies to gather relevant information on patient policies and payment benefits.
  • Maintained accurate records of departmental activities through meticulous upkeep of the logs and spreadsheets.

Sales Associate

Old Navy
Columbia, South Carolina
12.2013 - 08.2016
  • Ensured exceptional customer experiences by consistently providing top-notch service.
  • Provided guidance to customers for product selection, sizing, and styling.
  • Provided precise details on product offerings, pricing, and services.
  • Demonstrated efficient cash handling skills through responsibility for processing payments at the point of sale.
  • Assisted customers with product navigation, inquiry resolution, and expert recommendations.
  • Provided store, products, and services information via incoming telephone calls.
  • Demonstrated exceptional knowledge of promotions, exchange guidelines, payment policies, and security practices.

Education

High School Diploma -

Airport High School
West Columbia, SC
12-2013

Skills

  • Inbound and Outbound Calling
  • Account updating
  • Complaint resolution
  • Product Knowledge
  • Building rapport
  • Problem-solving abilities
  • Documentation
  • Multi-Task Management
  • Payment Processing
  • Customer Service
  • Technical Proficiency
  • Communication Proficiency
  • Active Listening
  • Emotional Intelligence

Timeline

Apple Support Advisor

Apple
05.2020 - 08.2024

Claims Benefit Specialist

Blue Cross Blue Sheild
08.2016 - 05.2020

Sales Associate

Old Navy
12.2013 - 08.2016

High School Diploma -

Airport High School

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Holli Brown