Holli Brown

-Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.

-Responsible for handling inbound and outbound calls
-Educate and provide solutions
-Provide empathy
-Perform account maintenance
-Notate accounts and submit request
-Use multiple system to investigate and problem solve
-Build rapport
-Strong active listening skills
-De-escalate issues

-Researched claims to make sure all info was accurate
-Processed claims accordingly for patients
-Resolved system edits and audits through research and use of approved references & investigative
sources
-Updated patients identification, other health insurance, provider identification, & other files as
necessary
-Processed claims in a timely manner
-Collected data from claims & routed them to the proper department
-Verified accuracy of data & corrected errors discovered during review or research of documents
-Maintained department logs, spreadsheets, & databases
-Prepared basic reports/statistics for management on work received for production & workload
assessment

-Resolved issues on the first call by being proactive
-Ability to multi-task, prioritize, & manage time effectively
-Troubleshot & resolved customer issues
-Pitched new packages to customers for upsell
-Worked with confidential customer information & ensured it was kept secure
-Handled & quickly responded to all customers needs & wants
-Answered incoming phone calls in a timely manner
-Strong phone contact handling skills & active listening
-Customer orientation & ability to adapt/respond to different types of characters
-Trained employees to ensure company procedures were met
-Excellent communication & presentation skills

-Ensured all clothes, shoes, & other items in store were neatly in place
-Suggested store credit card
-Answered phone; answered any questions/concerns customers had
-Checked out customers at the cash register; ensured customer had correct change
-Educated customers on specials & benefits
-Greeted & acknowledged customers
-Interacted with customers
-Offered information about products
-Unloaded truck
-Ensured selling floor was stocked with merchandise throughout the day
-Assisted in display of merchandise & organizing the selling floor & stock areas