Holli Campbell
BURLINGTON,WI
Summary
Dynamic Treatment Coordinator at Lake Geneva Oral Surgery with expertise in appointment scheduling and financial counseling. Achieved increased case acceptance rates through persuasive communication and exceptional customer service. Proficient in HIPAA compliance, ensuring patient confidentiality while fostering a welcoming environment. Committed to enhancing patient satisfaction and optimizing treatment outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Lake Geneva Oral Surgery
05.2024 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Laid out potential payment plans for patients.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Educated patients on proper oral hygiene practices, promoting long-term dental health and wellbeing.
- Delivered excellent patient experiences and direct care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Administrative Assistant
Burlington Area School District
08.2022 - 06.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Education
Burlington High School
Burlington, WISkills
- Appointment scheduling
- HIPAA compliance
- Office administration
- Financial counseling
Certification
CPR
Languages
English
Timeline
Treatment Coordinator
Lake Geneva Oral Surgery
05.2024 - Current
Administrative Assistant
Burlington Area School District
08.2022 - 06.2024
Burlington High School
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