Holli Harrod
Burleson,TX
Summary
Skilled retail team member effective at multitasking to accomplish business goals and satisfy customer demands. Well-versed in shelf replenishment and recovery, purchasing support and check-out management. Performance-oriented and agile in efficiently completing diverse daily requirements.
Overview
4
4
years of professional experience
Work History
Store Clerk
The UPS Store 4306
02.2020 - Current
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in shipping/product selection.
- Promoted a positive experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Contributed to increased sales through expert product knowledge, personalized recommendations, and upselling when appropriate.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
- Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.
- Maintained current knowledge of promotions, discounts, and special offers in order to provide accurate information to customers.
- Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
- Responded promptly to customer inquiries via phone or email, providing accurate information and resolution as necessary.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Gave thorough descriptions to customers for most optimal shipping prices.
- Opening and closing the center.
- Operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
- Receiving and processing packages for courier shipment
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
Server
Olive Garden
04.2021 - 10.2021
- Deliver exceptional dining experience by providing safe, friendly, and attentive service
- Responsible for taking orders from and serving food to guests
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Streamlined order-taking process for faster service and increased table turnover rate.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
Education
English - Education
Hill College
Hillsboro, TX06.2026
English - Education
Texas State University
San Marcos, TX06.2022
High School Diploma -
Centennial High School
Burleson, TX06.2021
Skills
- Register Management
- Shipping and Packaging
- Storage Organization
- Store Maintenance
- Telephone etiquette
- Effective communication
- POS system operation
- Upselling techniques
- Team collaboration
- Multitasking capabilities
- Time management
- Customer service excellence
Timeline
Server
Olive Garden
04.2021 - 10.2021
Store Clerk
The UPS Store 4306
02.2020 - Current
English - Education
Hill College
English - Education
Texas State University
High School Diploma -
Centennial High School
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