Holli Hess
Springboro,USA
Summary
Dedicated and detail-oriented Patient Care Coordinator and Spa Manager with extensive experience in managing interpersonal conflicts, resolving complaints, and providing exceptional support to patients and staff. Proficient in standard office operations and skilled at maintaining professionalism and composure in high-pressure environments. Adept at prioritizing, organizing, and completing tasks efficiently while ensuring adherence to safety and health regulations.
Overview
9
9
years of professional experience
Work History
Spa Manager
Jiva Med Spa
Mason, Ohio
10.2024 - Current
- Oversaw day-to-day operations and ensured the delivery of exceptional customer service aligned with the med spa's brand and values
- Fostered a positive and welcoming environment for clients, promoting client retention and satisfaction
- Addressed customer concerns and feedback promptly, identifying opportunities for service enhancement
- Collaborated with medical and aesthetic professionals to optimize service offerings and maintain high-quality standards
- Managed inventory, supplies, and equipment to support seamless operations
- Prepared daily and monthly financial reports, ensuring accuracy and timely submission
- Handled business deposits to the bank, maintaining financial integrity and accountability
- 16 years of exceptional customer service
- Proven leadership and team motivation skills
- Strong communication and interpersonal abilities
- Knowledge of POS systems and financial transaction handling
- Strong multitasking and organizational skills with attention to detail
Patient Care Coordinator
Jiva Med Spa
Mason, Ohio
04.2024 - Current
- Acted as a liaison between patients and medical staff, fostering clear communication and ensuring a positive patient experience
- Utilized conflict resolution and problem-solving techniques to manage patient complaints and address interpersonal conflicts among staff
- Scheduled appointments, managed patient records, and ensured compliance with privacy and confidentiality standards
- Operated standard office equipment, including telephones, computers, copiers, and fax machines, to streamline administrative workflows
- Maintained confidence in the abilities of doctors and staff, instilling trust and satisfaction in patients
- Collaborated with management to develop and implement strategies for improving patient care and staff cooperation
- Adhered to all safety and health regulations, ensuring a secure and compliant environment
- Checked patients in and out, ensuring accurate billing and smooth rescheduling processes
- Assisted patients in understanding the med spa’s services to match their needs and preferences
- Conflict resolution and problem-solving
- Proficient in English composition, grammar, and punctuation
- Strong knowledge of standard office equipment and software
Photographer - Owner + Operator
Oh Grace Photography
Dayton , OH
05.2016 - 05.2024
- Founded and successfully managed a photography business specializing in natural light photography for families, events, and portraits.
- Scheduled and conducted photoshoots while providing creative direction tailored to client preferences.
- Edited and enhanced photographs using professional editing software, ensuring client satisfaction and high-quality deliverables.
- Developed creative concepts and themes for photo shoots in collaboration with clients.
- Marketed services via social media and word-of-mouth referrals, growing a loyal client base.
- Managed financial operations including invoicing, budgeting, and expense tracking to maintain profitability.
- Ensured seamless customer communication from initial inquiry to project completion, fostering positive relationships and repeat business.
Home Health Aide
Personal Senior Care Homes of West Chester
West Chester, OH
12.2018 - 08.2019
- Improved patient outlook and daily living through compassionate care.
- Maintained a 1:5 patient care ratio
- Documented patient status and reported changes in care needs.
- Assisted clients with bathing, dressing and incontinence care.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Planned optimal meals based on established nutritional plans.
- Helped client with medication self-administration.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Developed strong and trusting rapport with patients as well as their families to facilitate smooth, quality care.
Education
High School Diploma -
Miamisburg High School
Miamisburg, OH05-2008
Skills
- Professional demeanor under stress
- Patient and staff relationship management
- Time management and task prioritization
- Independent and efficient task execution
- Commitment to safety and health regulations
- Interpersonal conflict management
- English composition
- Standard office equipment usage
- Timely task completion
- Safety health regulations
- Schedule coordination
- Upselling services
References
Available upon request.
Timeline
Spa Manager
Jiva Med Spa
10.2024 - Current
Patient Care Coordinator
Jiva Med Spa
04.2024 - Current
Home Health Aide
Personal Senior Care Homes of West Chester
12.2018 - 08.2019
Photographer - Owner + Operator
Oh Grace Photography
05.2016 - 05.2024
High School Diploma -
Miamisburg High School