Holli Hett
Dade City,FL
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Equity Lifestyle Properties
03.2022 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Understand financing, to include providing accurate information to customers on financing and facilitation of the financing process.
- Monitor inventory and assist in tracking the inventory of home furnishings as needed.
- Respond accurately to questions regarding park rules, regulations and Prospectus (if applicable)
- Enforce park rules consistently and effectively
- Send letters to residents to bring homes in compliance with community rules and regulations
- Conduct property site inspections
- Conduct new resident orientations
- Demonstrate the ability to solve problems and diffuse anger, including exhibiting patience
- Complete Resident application and interview process professionally, consistently and in a timely manner.
- Prepare lease, rental or sale agreements for residents and collect specified rents, taxes, assessments, pass-throughs, etc. monthly or as needed.
- Prepare Rent Increase letters for annual and odd month leases
- Assist Property Manager in areas of operations management. Familiarity with the Business Plan that includes monitoring and working within the budget, reviewing variance reports, and using of ethical business practices.
- Communicate with professional, consistent communication with all employees in the Company
- Demonstrate efficient time management abilities
- Demonstrate knowledge of and comply with Real Estate Statutes and Codes any other applicable local, state or Federal Regulations or codes
- Assist in financial management including accounting, record keeping, reports, rent increase processes, collections, maintenance of Petty Cash account, purchasing supplies
- Manage vendor and contracting issues - to include establishing productive vendor relationships, monitoring certificates of insurance and contract requirements
- Review, code and process A/P and A/R for the community office.
- Reconcile MasterCard statements.
- Maintain files on financials, MEF’s, operating reports, income statements and other financial aspects of the community as required.
- Monitor and maintain petty cash system.
- Enter information into computerized accounting systems and create reports from that system as needed.
- Oversee grounds keeping and all other property maintenance
CSP
H&r Block
01.2022 - 05.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Confined Space Attendant
KBR Brown & Root
01.2019 - 01.2022
- Conducting pre-entry assessments to ensure that the confined space is safe for workers to enter.
- Monitoring the atmosphere inside the confined space for hazardous gases, lack of oxygen, or other potential dangers.
- Controlling access to the confined space by issuing permits and ensuring that only authorized personnel enter.
- Communicating with workers inside the confined space to provide guidance and assistance as needed.
- Maintaining communication with a designated rescue team in case of an emergency.
- Ensuring that all safety procedures and protocols are followed during confined space entry and work.
- Conducting regular checks and inspections of confined spaces to identify and address any safety hazards.
- Participating in safety training and drills to prepare for emergency situations.
Education
High School Diploma -
Atlantic High School
Delray Beach, FL2010
Skills
- Strategic planning skill
- Team leadership expertise
- Employee Relations
- Operations Management
- Marketing initiatives
- Staff Management
- Budgeting expertise
- Inventory Control
- Budget Control
- Resource Allocation
- Administrative Management
- Problem-Solving
- Multitasking Abilities
- Staff training/development
- Time management abilities
Timeline
Assistant General Manager
Equity Lifestyle Properties
03.2022 - Current
CSP
H&r Block
01.2022 - 05.2022
Confined Space Attendant
KBR Brown & Root
01.2019 - 01.2022
High School Diploma -
Atlantic High School
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