Holli Kerkhof
Livonia
Summary
Experienced leader who creates strategic partnerships within and outside of the organization and in the community to effectively align with and support business initiatives. Builds and retains high performing teams by hiring, developing, inspiring team members and leaders.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Member Center Manager/District Manager
Community Choice Credit Union
01.2012 - Current
- Develop and implement strategies for reaching and exceeding Key Performance Metrics through business plans and accountability
- Lead multiple member centers to meet many financial measurements and goals
- Create engaged, energetic, service oriented teams that perform at a high level
- Lead with compassion and develop committed team members
- Strategically build relationships and partners in the community to meet growth and financial objectives
- Create efficiencies and improvements by fostering relationships and soliciting involvement from other departments and leaders
- Ensure compliance through upholding standards, continuous learning, and streamlining processes
- Maintain high level service scores and positive member experience scores
- Resolve member escalations timely and offer solutions to strengthen relaitonship
Team Lead/Branch Assistant Manager
Community Choice Credit Union
01.2010 - 01.2012
- All performance expectations of the personal advisor role.
- Provide coaching and development to team members and led by example.
- Met sales performance goals for the branch by utilizing call lists, reports, follow up techniques and reward/recognition programs.
Call Center Specialist/Personal Advisor
Community Choice Credit Union
09.2005 - 01.2010
- Cash handling, account maintenance, and new accounts completed accurately.
- Follow up and call planning used to retain members.
- Loan opportunities identified and closed.
- Exceed sales goal.
- Assist in and deliver CU @ Work program.
- Deliver excellent member service.
Education
No Degree -
Schoolcraft College
Livonia, MISkills
- Leadership
- Decision making
- Change management
- Business development
- Strategic thinking
- Drive for results
Affiliations
- Ambassador- Chamber of Commerce
- Livonia Lions
- Rotary Club of Livonia
- PTSA Council
Certification
Certified Credit Union Financial Counselor
Certified Credit Union Manager
Timeline
Member Center Manager/District Manager
Community Choice Credit Union
01.2012 - Current
Team Lead/Branch Assistant Manager
Community Choice Credit Union
01.2010 - 01.2012
Call Center Specialist/Personal Advisor
Community Choice Credit Union
09.2005 - 01.2010
No Degree -
Schoolcraft College