Holli Lillie

• Help take prescribed medication
• Assist clients with ambulation and mobility around their house or outside (doctor’s appointments, walks etc.)
• Assist clients with personal care and hygiene
• Help clients with physical therapy exercises
• Plan and prepare meals with assistance from clients (when they are able)
• Do client’s shopping or accompany them when they shop
• Perform light housekeeping duties that clients can’t complete on their own
• Be pleasant and be their supportive companion
• Assisted clients with daily living needs to maintain self-esteem and general wellness
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping

• Ensure prompt service in Pharmacy department by assisting customers and operating cash register
• Accept customer and prescription information, including refill authorization, from doctor's offices where permitted by state law
• Retrieve appropriate medication from inventory where permitted by state law
• Create prescription labels and put them on prescription containers where permitted by state law
• Place medication into prescription containers where permitted by state law
• Reconstitute oral liquids where permitted by state law
• Combine medication for dispensing to customers where permitted by state law
• Input customer and prescription data into computer system where permitted by law
• Complete paperwork related to filling prescriptions
• Assisting with maintaining Pharmacy department by keeping it clean and in order.
• Counted, measured and compounded medications following standard procedures
• Collected co-payments or full payments from customers

• Counted, measured and compounded medications following standard procedures
• Answered incoming phone calls and addressed questions from customers and healthcare providers
• Reviewed and verified customer information and insurance provider information
• Resolved non-routine issues like third-party billing, computer system, and customer service issues
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information
• Collected co-payments or full payments from customers
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Reviewed and verified customer information and insurance provider information.
• Counted, measured and compounded medications following standard procedures.

• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
• Able to start patients on allergy injections and correctly administers injections and knows how to reorder serums
• Also completed externship with this company at their Mishawaka, IN location.
• Called and faxed pharmacies to submit prescriptions and refills
• Collected and documented patient medical information such as blood pressure and weight
• Documented vital signs and health history for patients in clinic and hospital environments
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations
• Completed clinical procedures and gathered patient data for interpretation by physician
• Taught patients about medications, procedures, and care plan instructions
• Sanitized, restocked, and organized exam rooms and medical equipment
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Taught patients about medications, procedures, and care plan instructions.
• Called and faxed pharmacies to submit prescriptions and refills.
• Obtained client medical history, medication information, symptoms, and allergies.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Collected and documented patient medical information such as blood pressure and weight.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Performed medical records management, including filing, organizing and scanning documents.
• Verified patient insurance coverage and collected required co-payments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Measured patient pulse oximetry.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Measured patient spirometry.
• Implemented care and efficiency improvements to support and enhance office operations.
• Oriented and trained new staff on proper procedures and policies.
• Collected pertinent data and calculations to aid physician in interpreting results.

Completed my externship at this location.

• Fielded average of 20-30 customer service calls per day
• Recommended and helped customers select merchandise based on their needs
• Served as liaison between customers, store personnel and various store departments
• Confirmed that appropriate changes were made to resolve customers' problems
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
• Cold-called prospective customers to build relationship
• Updated database with customer and sales information
• Established new customer accounts
• Described use and operation of merchandise to customers.
• Trained and mentored new sales representatives.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

• Disinfect all areas of hospital
• Responded to emergency clean ups
• Being PRN consisted of learning every area in hospital
• Cleaned Operating Room for four months which is very detailed cleaning
• Disposed of trash and bio hazard waste in appropriate areas
• Sweeping, vacuuming and mopping all areas
• Hand dusted and wiped clean office furniture, fixtures and window sills
• Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions
• Cleaned and returned vacant rooms to occupant-ready status
• Operated incinerators and trash compactors to dispose of garbage
• Stocked toilet tissue and paper towels, as well as other restroom supplies
• Informed supervisor when supplies were low
• Removed trash and dirty linens from room attendant carts
• Cleaned rooms to satisfaction of all clients
• Kept utility sink rooms in clean, neat and orderly condition
• Set up and cleaned banquet and conference rooms
• Informed supervisor when supplies were low
• Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions