Holli Murin
Ambridge,PA
Summary
Focused Director of Operations with demonstrated talent in organizing work, establishing priorities and delegating tasks to meet service delivery requirements. Skilled in communicating to meet performance and productivity requirements while ensuring compliance with policies and regulations. Proven expertise in customer service and multi tasking.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Operations
Right At Home, Home Health Care
Coraopolis, United States
05.2014 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Provided documentation of processes to comply with regulations and company policies.
- Achieved team goals through formalized training plans, coaching and performance management.
Supervisor
Community Resources For Independence
Erie, PA
01.2012 - 05.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
House Manager
Passavant Memorial Homes
Rochester, PA
03.2008 - 12.2012
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted residents with daily hygiene and living tasks.
- Managed all intake and discharge paperwork and procedures for residents.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Maintained store equipment, printers and fax machines.
- Established and maintained long-range plans for quality assurance.
Caregiver
Concordia
Baden, PA
06.2010 - 04.2011
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Caregiver
Verland
Sewickley , PA
06.2006 - 10.2009
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
CEU Credits - Caregiving
Homecare Pulse
Pittsburgh 02.2022
Certificate - Business Management
CCAC
Pittsburgh, PA06.1995
High School Diploma -
Bethel Christian Academy
Pittsburgh05.1990
Skills
- Adobe Systems Adobe Acrobat
- Department Oversight
- Microsoft Internet Explorer
- Business Management Principles
- Microsoft SharePoint
- Tax Software
- Records Organization and Management
- Sales Activities
- Microsoft Office
- Microsoft Windows
- Customer Service
- Hiring and Onboarding
- Originality and Creativity
- Microsoft Outlook
- Administrative Management
- Human Resources Oversight
- Microsoft Excel
- Intuit QuickBooks
- Logistics
- Judgment and Decision-Making
- Scheduling
- Business Development
- Employee reviews
- Employee scheduling
- Budget development
- Staff training/development
- Recruitment
- Coaching and mentoring
- Teamwork and Collaboration
- Google Workspace
- Delegation
Certification
Customer communications essentials
Handling difficult customer service scenarios
Customer service fundamentals
Managing a customer service team
How to conduct an effective job interview
A guide to navigating team dynamics
Performance Management
Business writing Fundamentals
Closing the deal: Negotiating strategies to increase sales
Helping with Instrumental activities of daily living
Maintaining Confidentiality
All about Alzheimer's and dementia
Competencies introduction
Tips for successful scheduling
Timeline
Director of Operations
Right At Home, Home Health Care
05.2014 - Current
Supervisor
Community Resources For Independence
01.2012 - 05.2014
Caregiver
Concordia
06.2010 - 04.2011
House Manager
Passavant Memorial Homes
03.2008 - 12.2012
Caregiver
Verland
06.2006 - 10.2009
CEU Credits - Caregiving
Homecare Pulse
Certificate - Business Management
CCAC
High School Diploma -
Bethel Christian Academy
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