Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holli Rosales

Lampasas,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

18
18
years of professional experience

Work History

Personal Assistant

ronnie beavers
Lampasas, TX
06.2010 - 01.2017
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Assisted with special projects as needed by researching topics, organizing data, summarizing findings..
  • Processed invoices related to business expenses incurred by the executive team.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.

Front End Team Lead

yumm factory
Lampasas, TX
07.2005 - 10.2009
  • Greeted guests in a friendly and welcoming manner.
  • Prepared tables for meals by setting up items such as linens, silverware, and glassware.
  • Took orders from customers accurately and delivered to kitchen staff promptly.
  • Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
  • Checked on customers during their meal to ensure they were satisfied with their dining experience.
  • Followed proper cash handling procedures when accepting payments from customers.
  • Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
  • Communicated effectively with kitchen staff regarding order details, special requests, allergies.
  • Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Coordinated with department managers to adjust employee schedules as needed.
  • Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
  • Balanced assigned drawers on a daily basis using manual calculations or computerized systems.
  • Managed relationships with external vendors related to customer service activities.
  • Advised team members on how best to handle difficult situations when dealing with customers.

Office Administrative Assistant

scott brothers plumbing
Lampasas, TX
09.2002 - 04.2005
  • Provided support to other departments by completing clerical tasks as needed.
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Responded promptly to customer inquiries via email or phone.
  • Processed incoming invoices for payment in a timely manner.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Directed customer communication to appropriate department personnel.
  • Prepared and prioritized calendars and correspondence.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Managed employee records including payroll information, attendance tracking, vacation time requests.
  • Created expense reports, tracked invoices, and processed payments.

Customer Service Representative

Dallas Cowboys Merchandise
Dallas, TX
04.1999 - 08.2001
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Lampasas High School
Lampasas, TX
05-1996

Skills

  • Database Entry
  • Business Writing
  • Calendar Management
  • Travel Coordination
  • Communication Skills
  • Strong Work Ethic
  • Perform Well in High-Demand, Fast-Paced Environments
  • Multitasking and Organization

Timeline

Personal Assistant

ronnie beavers
06.2010 - 01.2017

Front End Team Lead

yumm factory
07.2005 - 10.2009

Office Administrative Assistant

scott brothers plumbing
09.2002 - 04.2005

Customer Service Representative

Dallas Cowboys Merchandise
04.1999 - 08.2001

Lampasas High School

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Holli Rosales