Summary
Overview
Work History
Education
Skills
Timeline
Generic

HOLLI RUMSEY

Jacksonville,FL

Summary

Dependable receptionist actively pursing certifications for veterinary technician. Skillful in handling animals up to 165 pounds. Demonstrated history of building strong client relationships and bonds with pets. Maintains order when caring for multiple animals with diverse temperaments. Well-versed in ensuring the customers understanding of correct dosages of flea and tick control, heart worm prevention, vaccinations and medications. Reliable veterinary technician apprentice known for handling temperamental animals with relative ease and gentleness. Willing to take on additional shifts while providing great care to animals. Knowledgeable and dedicated customer service professional with extensive experience in customer satisfaction. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience

Work History

Interpreting Student Volunteer

Florida Registry Of Interpreters For The Deaf
06.2024 - 06.2024

RECEPTIONIST

FOREVER VETS ANIMAL HOSPITAL
10.2021 - Current
  • Answered large volume of incoming calls daily to answer questions, resolve customer issues and schedule/cancel appointments
  • Managed multiple tasks and met time-sensitive deadlines
  • Confirmed appointments, communicated with clients and updated patient records.
  • Greeted incoming clients and patients professionally and provided friendly check-in process, as well as leading them to appropriate room while informing staff of next patient.
  • Resolved customer problems and complaints
  • Kept reception area clean and neat to give Clients positive first impression
  • Operated multi-line telephone system to independently handle over 100 calls each day
  • Collected payments from clients and updated account balances
  • Create Outside Prescription forms
  • Participated in team-building activities to enhance working relationships
  • Exceeded goals through effective task prioritization and great work ethic
  • Developed and maintained courteous and effective working relationships
  • Maintained excellent attendance record, consistently arriving to work on time
  • Handled and restrained animals humanely with ease
  • Cross Trained as Vet Tech
  • Assist in blood draws, IVC and performing radiographs
  • Obtain fecal sample, perform fecal test and read results
  • Performed nail trims, anal gland expressions and ear cleanings
  • Filled prescription requests after having them approved by DVM
  • Performed post-surgery monitoring
  • Handled exotics
  • AVIMARK proficiency
  • Educated Clients on heart worm prevention, flea and tick prevention, vaccinations and when to have them administered, and animal husbandry.
  • Signed-up Clients for Wellness Plans consistently(won contest)
  • Received Employee of the Month, March of 2022, "Never-ending positivity and commitment to growth."
  • Control work flow of hospital and handle Emergency cases
  • Open and close hospital, Key holder, Set alarm and terminate alarm using secret code
  • Performed routine and deep cleaning duties daily
  • Interpret for Deaf Clients using American Sign Language
  • Performed Cytopoint and Adequan injections
  • Explain, email and have Clients sign Surgical Estimates as well as Drop-off forms and Approval of Care forms
  • Take deposits, handle money and create end of shift deposits.

Interpreter Volunteer

The Cornerstone Deaf Church
09.2024 - 09.2024
  • Facilitated communication between Deaf and hearing individuals volunteering Church clean up
  • Maintained message content, tone, and emotion as closely as possible.
  • Provided cultural input and taught simple signs to hearing individuals regarding Deaf Culture.
  • Completed yard work and painted facilities.

SERVER aND HOSTESS

FIRST WATCH RESTAURANTS INC
03.2020 - 04.2021
  • Open restaurant
  • Morning duties
  • Make coffee
  • Set up server station and drink station
  • Stock
  • Receive inventory shipment and put away
  • Great customers and seat them providing them with silverware and menus
  • Take drink and food orders
  • Input orders into Aloha computer system to be sent to kitchen
  • Check food to make sure it's prepared properly
  • Run food to tables
  • Complete side work
  • Cleaning duties
  • Roll silverware
  • Operate cash register
  • Make change
  • Provide friendly atmosphere
  • Teamwork

BARISTA

CONIFEROUS CAFE
08.2016 - 12.2017
  • Open and close cafe daily
  • Make coffee, teas and other drinks for sale
  • Prepare food for sale
  • Clean
  • Wash dishes
  • Host events and classes such as yoga, meditation, jewelry making, author readings and signings, live bands, movie nights and spoken word poetry
  • Host special guest speakers and discussions in events space, art shows, etc
  • Sell and accept bitcoin as payment
  • Sell art, books and local consignment items
  • Take inventory, make lists of items needed, make trips to restaurant depot for inventory items.

BICYCLE DELIVERY

JIMMY JOHN'S SHOTGUN SUBS LLC
09.2016 - 03.2017
  • Wait till you're assigned a delivery
  • Locate address, place correct delivery in backpack or messenger bag
  • Quickly ride bicycle to destination
  • Make sure food is dropped off to correct customer
  • Take money as needed and make change
  • Ride back to store for another order and repeat process until end of shift
  • Sweep and mop inside restaurant.

CONNECTION CENTER SALES

SAM'S CLUB
02.2012 - 12.2012
  • Professional dress
  • Stand in front of electronics center and sell smart phones from ATT, Sprint and T-Mobile
  • Sell Upgrades and New Lines of service
  • Call service line for help if any issues arise
  • Speak with representatives from cell phone companies to help customer change plan
  • Take payments, make change and operate computer systems
  • Assist customers in Electronics center while not helping customers with smart phones
  • Sometimes called away to run register up front, put away items that have been returned, fold clothes and make clothing area neat
  • Operate register while providing friendly, welcoming experience.

PRODUCT MARKETING ASSOCIATE

MOXEY
12.2011 - 04.2012
  • Promote products within discount warehouse stores (, and Costco)
  • Set up product show display in store
  • Inventory and stock products
  • Talk to as many people as possible about discount item for sale
  • Use marketing techniques learned in office to sell items
  • Disassemble display at promotion end (2 weeks)
  • Meet in office if not assigned to a show
  • Given team to lead, teach and train employees in product line and marketing technique.

SALES ASSOCIATE

A-WIRELESS VERIZON PREMIUM RETAILOR
01.2010 - 10.2011
  • Promote and sell wireless service and devices for Verizon
  • Receive and in process devices and accessories
  • Stock items on displays, provide customer service in store and on telephone, process cash and credit transactions, reconcile receipts and make banks deposits
  • Run credit checks
  • Assist customers in resolving plan or device technical issues
  • Duties included opening and closing store for business daily.

SERVER and HOSTESS

BJ'S CAROLINA CAFÉ
07.2005 - 10.2011
  • Greet and seat customers
  • Answer telephone and provide customer service information
  • Take customer’s orders, serve food and drink
  • Use computer to input customer orders to cook staff
  • Process cash and credit transactions via computerized cashier system, reconcile recipes and make bank deposits
  • Complete all side work, clean
  • Carry own bank and make change
  • Work catering events off site.

RECREATION AIDE

NSA NORTHWEST MWR
11.2009 - 01.2011
  • Federal job
  • Check I.D Cards ensuring only authorized patrons use athletic facility
  • Issues and receives athletic gear/equipment, ensuring customer completes gear issue chit
  • Operate washers and dryers to sort, wash, dry, fold and store athletic gear
  • Maintain internal controls over gear issue equipmentment and supplies
  • Inventories gear on hand, notifying supervisor of additional equipment, gear or resale needed
  • Answer telephone, taking reservations for athletic courts (racquetball, tennis, squash, etc.) or facilities
  • Provide information related to facility hours of operation, upcoming sporting events, etc
  • Monitor activity within athletic facility, circulating among patrons to assist with basic use of equipment/gear and to maintain good order and discipline
  • Warn patrons of disorderly behavior or unsafe techniques or practices being utilized
  • Attempt to resolve problems in tactful, diplomatic manner
  • Report incidents if necessary and enlist the holes of the facility manager or manager on duty as needed to address disruptive patrons
  • Clean and maintain athletic facilities, performing general janitorial services to ensure interior space are in a clean, near and orderly state at all times
  • Report maintenance problems, material deficiencies and unsafe conditions or discrepancies
  • Set-up/prepare athletic facilities for scheduled sporting events such as basketball, volleyball, table tennis, etc
  • Assist with outdoor maintenance, picking up trash and debris and securing equipment as needed.

Volunteer Basketball Coach Supervisor

Currituck Parks and Recreation
01.2009 - 03.2009
  • Brian Willoughby (252)232-3007
  • Coach 8 – 10-year-old girls
  • Plan practice schedules
  • Teach basis basketball skills
  • 4
  • Provide guidance during practice and games
  • Foster team unity and spirit
  • Ensure all players receive equal time on the court regardless of skill level.

Volunteer Volleyball Coach Supervisor

Currituck Parks and Recreation
09.2008 - 11.2008
  • 232-3007
  • Coach 8 – 10 years old girls
  • Plan practice schedules
  • Teach basic volleyball skills
  • Provide guidance during practice and games
  • Foster team unity and spirit
  • Ensure all players receive equal time on the court regardless of skill level.

Education

Licenses and Certifications -

PITT COMMUNITY COLLEGE
Winterville, NC

Relevant Coursework, Licenses and Certifications: Career Studies in American Sign Language Certificate - American Sign Language Interpretation

TIDEWATER COMMUNITY COLLEGE
2008

Coursework transferred to TCC for ASL degree - undefined

COLLEGE OF THE ALBEMARLE
Elizabeth City, NC
2007

Associate of Science - ASL/English Interpreting

Florida State College At Jacksonville
Jacksonville, FL
05.2025

English, Sociology, Psychology all - undefined

Some
2005

Skills

  • Outstanding Customer Service
  • Detail Oriented
  • Consistently Reliable
  • Professional Relationships
  • Customer Interaction
  • Workflow Schedules
  • Confidential Records Management
  • Complex Problem-Solving
  • Client Needs Assessment
  • Prescriptions Management
  • Client Retention
  • Document Organization
  • Inventory Control
  • Problem Sensitivity
  • Nail trimming and anal gland expressing
  • Customer Experience
  • Euthanasia Assistance
  • Treatment and Research Records
  • Humane Animal Restraints
  • Animal Loading and Unloading
  • Post-Surgical Monitoring
  • Medical Records Management
  • Assist in Blood draws and IVC

Timeline

Interpreter Volunteer

The Cornerstone Deaf Church
09.2024 - 09.2024

Interpreting Student Volunteer

Florida Registry Of Interpreters For The Deaf
06.2024 - 06.2024

RECEPTIONIST

FOREVER VETS ANIMAL HOSPITAL
10.2021 - Current

SERVER aND HOSTESS

FIRST WATCH RESTAURANTS INC
03.2020 - 04.2021

BICYCLE DELIVERY

JIMMY JOHN'S SHOTGUN SUBS LLC
09.2016 - 03.2017

BARISTA

CONIFEROUS CAFE
08.2016 - 12.2017

CONNECTION CENTER SALES

SAM'S CLUB
02.2012 - 12.2012

PRODUCT MARKETING ASSOCIATE

MOXEY
12.2011 - 04.2012

SALES ASSOCIATE

A-WIRELESS VERIZON PREMIUM RETAILOR
01.2010 - 10.2011

RECREATION AIDE

NSA NORTHWEST MWR
11.2009 - 01.2011

Volunteer Basketball Coach Supervisor

Currituck Parks and Recreation
01.2009 - 03.2009

Volunteer Volleyball Coach Supervisor

Currituck Parks and Recreation
09.2008 - 11.2008

SERVER and HOSTESS

BJ'S CAROLINA CAFÉ
07.2005 - 10.2011

Licenses and Certifications -

PITT COMMUNITY COLLEGE

Relevant Coursework, Licenses and Certifications: Career Studies in American Sign Language Certificate - American Sign Language Interpretation

TIDEWATER COMMUNITY COLLEGE

Coursework transferred to TCC for ASL degree - undefined

COLLEGE OF THE ALBEMARLE

English, Sociology, Psychology all - undefined

Some

Associate of Science - ASL/English Interpreting

Florida State College At Jacksonville

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HOLLI RUMSEY