Holli Smith
Vernal,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Comm-Data
Connexus Resource Group Inc
American Fork, UT
03.2019 - Current
- Composed grammatically correct, clear and concise email responses to reflect company tone and style.
- Monitored emails queues and responded quickly to customer requests.
- Escalated unresolved problems to higher levels of management when necessary.
- Provided technical support to customers via email and phone.
- Collaborated with other departments to resolve complex issues.
- Documented all incoming emails for future reference purposes.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Sales Representative
Sprint
Vernal, UT
08.2018 - 02.2019
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Assisted in developing promotional materials such as flyers, brochures.
Environmental Services (EVS) Technicians
Salt Lake Regional Hospital
Salt Lake City, UT
07.2017 - 07.2018
- Followed infection control guidelines while performing duties throughout the facility.
- Performed regular inspections of assigned areas for cleanliness and sanitation, ensuring compliance with safety regulations.
- Observed safety procedures when working with hazardous materials such as chemicals or biohazardous waste.
- Complied with OSHA standards related to environmental services operations.
- Transported hazardous waste materials to approved disposal sites in accordance with company policies and legal regulations.
Education
High School Diploma -
Ashley Valley Adult Education
Vernal, UT01-2023
Some College (No Degree) - Medical Coding And Billing Professional
CareerStep
Lehi, UTSkills
- Attention to Detail
- Active Listening
- Teamwork and Collaboration
- Time Management Abilities
Certification
- Typing
- Filing
- Medical Terminology
- Anatomy and Physiology
Timeline
Comm-Data
Connexus Resource Group Inc
03.2019 - Current
Sales Representative
Sprint
08.2018 - 02.2019
Environmental Services (EVS) Technicians
Salt Lake Regional Hospital
07.2017 - 07.2018
High School Diploma -
Ashley Valley Adult Education
Some College (No Degree) - Medical Coding And Billing Professional
CareerStep
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