Holli Smith
Snoqualmie,WA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
14
14
years of professional experience
Work History
House Cleaner
HD Cleaning
Redmond, WA
04.2023 - Current
- Founded and Currently Operating a successful residential cleaning services.
- Managed all aspects of the business including client acquisitions, scheduling and billing, ensuring a high level of customer satisfaction.
Private Nanny
C Carte
Redmond, WA
02.2017 - 04.2023
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Provided supervision and guidance to ensure safety of children in all situations.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Facilitated playdates between siblings or friends in order to foster social interaction among peers.
- Transported children to and from school, extra-curricular activities and play-dates.
Sales Associate
Seattle Children's Hospital boutique
Redmond, WA
05.2014 - 09.2016
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale systems accurately to process payments from customers.
- Handled customer complaints in a professional manner.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended merchandise to customers based on needs and preferences.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained records related to sales for store management.
Assistant Retail Store Manager
Jubilee Reach
Bellevue, WA
09.2010 - 04.2014
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Organized weekly meetings with department heads to review progress on key objectives.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
GED -
Lewis And Clark High School
Spokane, WA06-2008
Skills
- Cleaning and sanitization
- Laundry cleaning
- Basic Repairs
- Restocking supplies
- Quality Assurance
- Customer Service
- Housekeeping
- Suggestive Selling
- Stocking and Receiving
- Loss Prevention
- Cash Register Operation
- Customer Engagement
- Customer Assistance
- Retail Sales
- Point of sale systems
- Upselling strategies
- Retail Store Operations
- Cash Handling
- Teamwork
- Problem-Solving
- Store Opening and Closing
- Time Management
Timeline
House Cleaner
HD Cleaning
04.2023 - Current
Private Nanny
C Carte
02.2017 - 04.2023
Sales Associate
Seattle Children's Hospital boutique
05.2014 - 09.2016
Assistant Retail Store Manager
Jubilee Reach
09.2010 - 04.2014
GED -
Lewis And Clark High School
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