Quote
Summary
Overview
Work Preference
Work History
Education
Skills
Work Availability
Timeline
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Holli White

Holli White

General Manager
Cullman,AL

Quote

“If your actions create a legacy that inspires others to dream more, learn more, do more and become more, then, you are an excellent leader.”
Dolly Parton

Summary

Service-focused professional with a successful track record in customer service and management roles. Adept at delivering exceptional customer experiences through effective communication and problem-solving. Proven ability to lead and motivate teams, optimize operations, and implement strategies that enhance overall efficiency. Possesses strong interpersonal skills, a customer-centric mindset, and a hands-on approach to management. Ready to leverage a unique blend of customer service excellence and managerial proficiency to contribute effectively to dynamic work environments.

Overview

12
12
years of professional experience

Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursCareer advancement

Work History

General Manager

Tropical Smoothie Cafe
08.2023 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

People Department Manager

McDonald's
10.2021 - 07.2023
  • Built relationships with customers and community to establish long-term business growth.
  • Implemented employee retention initiatives, leading to higher overall job satisfaction and reduced turnover.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Enhanced employee engagement by implementing innovative training programs and team-building activities.
  • Developed comprehensive recruitment strategies, resulting in a diverse and skilled workforce.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Assistant Manager

Poppy's Smokehouse
10.2017 - 01.2019
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
  • Maintained positive relationships with local community and government officials.

Shift Manager

Arby's
01.2012 - 06.2014
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Identified potential bottlenecks in the operational processes which resulted in improved productivity levels over time.

Education

Computer Science, Nursing, Graphic Design

George C Wallace State Community College-Hanceville
Hanceville, AL
03.2021

Skills

  • Customer Retention
  • Handling Escalations
  • Complaint Resolution
  • Effective Workflow Management
  • Conflict Resolution Techniques
  • Product and Service Solutions
  • Customer-Focused
  • Multitasking
  • Relationship Building
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Time Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

General Manager

Tropical Smoothie Cafe
08.2023 - Current

People Department Manager

McDonald's
10.2021 - 07.2023

Assistant Manager

Poppy's Smokehouse
10.2017 - 01.2019

Shift Manager

Arby's
01.2012 - 06.2014

Computer Science, Nursing, Graphic Design

George C Wallace State Community College-Hanceville

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Holli WhiteGeneral Manager