Holliday Stewart
San Antonio,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
3
3
years of professional experience
Work History
Business Center Representative / Bookkeeper
HEB
02.2022 - Current
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supported administrative tasks such as filing documents and data entry duties to ensure efficient workflow across teams.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Bartender
Pete's Place Spirits & More
08.2021 - 01.2022
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Upheld strict regulations for safe alcohol service and food safety.
Barista
Starbucks
01.2021 - 06.2021
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Education
BBA - Actuarial Science
The University of Texas At San Antonio
San Antonio, TX05.2024
Skills
- Data Evaluation
- Microsoft Office
- Issue and Complaint Resolution
- Employee Coaching
- Product and service knowledge
- Conflict Mediation
- Teamwork and Collaboration
- Customer Service
- Call center experience
Timeline
Business Center Representative / Bookkeeper
HEB
02.2022 - Current
Bartender
Pete's Place Spirits & More
08.2021 - 01.2022
Barista
Starbucks
01.2021 - 06.2021
BBA - Actuarial Science
The University of Texas At San Antonio
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