Hollie Adams
Gainesville,FL
Summary
Dynamic Franchise Operations Director with extensive experience at Covelli Family Limited Partnership, excelling in compliance management and conflict resolution. Proven track record in driving sales growth and enhancing service quality through effective staff training and operational strategies. Skilled in leading new franchise openings and fostering large-team communication and customer service for optimal performance.
Overview
8
8
years of professional experience
Work History
Franchise Operations Director
Covelli Family Limited Partnership
01.2024 - 08.2025
- Coordinated new franchisee opening operations to ensure compliance with brand standards, and operational standards, breaking company opening sales record by 28%.
- Managed conflict resolution between franchisees and the corporate office as needed in a fair-minded manner that preserved long-term partnerships.
- Implemented training programs to ensure franchise staff was knowledgeable and well-equipped to provide excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts, verifying billing invoices, and expense reports.
- Monitored store inventory levels, ensuring optimal stock availability across multiple locations.
- Conducted regular audits to identify areas for improvement in operational processes.
- Analyzed performance metrics to inform decision-making and enhance franchise profitability.
General Manager
Covelli Family Limited Partnership
04.2022 - 01.2024
- Led operational strategies to enhance efficiency across multiple restaurant locations.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, reducing waste through effective stock control measures.
- Developed training programs for staff, improving service quality and team performance.
- Formulated policies and procedures to streamline operations.
- Scheduled a staff of 60+ employees for shifts weekly, taking into account customer traffic and employee strengths.
Assistant General Manager
Covelli Family Limited Partnership
01.2020 - 04.2022
- Fostered a positive team environment through effective communication and support.
- Streamlined scheduling practices to enhance workforce productivity and coverage across a team of more than 50 employees.
- Oversaw compliance with health and safety regulations, ensuring safe work environment.
- Collaborated with upper management on operational strategies to drive growth initiatives.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
Shift Supervisor
Covelli Family Limited Partnership
08.2017 - 01.2020
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored 40+ team members to enhance performance and efficiency.
- Implemented process improvements, reducing wait times and increasing customer satisfaction.
- Managed inventory levels, coordinating with suppliers to maintain optimal stock.
Skills
- Leading new franchisee opening operations
- Multi-level organization
- Large-team communication
- Compliance management
- Staff training
- Conflict resolution
Timeline
Franchise Operations Director
Covelli Family Limited Partnership
01.2024 - 08.2025
General Manager
Covelli Family Limited Partnership
04.2022 - 01.2024
Assistant General Manager
Covelli Family Limited Partnership
01.2020 - 04.2022
Shift Supervisor
Covelli Family Limited Partnership
08.2017 - 01.2020