Hollie Ainsworth
Long Beach,MS
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Dance Instructor, Assistant
Kelli's Steps School Of Dance
Biloxi
2016.08 - Current
- Planned and oversaw group, couples and individual dance performances
- Assisted with coordination and administration of complete dance program
- Planned, prepared and delivered lesson plans introducing students to techniques and positions
- Offered one-on-one instruction to students by appointment
- Worked in team-based environment to uphold quality and continuity of service to clients
- Taught tap, jazz, ballet, and lyrical dance classes for a wide variety of students
- Planned routines for recitals and performances
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline
- Communicated with students and parents in person and by phone to resolve issues and answer questions.
Member Service Representative
Crunch Fitness
Long Beach , MS
2022.02 - 2022.12
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Tracked customer feedback through surveys or other methods to identify trends or areas of improvement.
- Provided guidance to members on how best to use products or services offered by the organization.
- Responded promptly to emails from members seeking assistance.
- Followed up with customers after their interaction with the organization's services.
- Assisted colleagues with tasks as needed during peak times of activity.
- Provided input into developing new processes for improving customer service standards.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge to develop strategic solutions.
Restaurant Hostess
Half Shell Oyster House
Gulfport , MS
2021.11 - 2022.09
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered telephone to provide dining information and take reservations.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Sales Representative
HOTWORX, Infrared Fitness Studio
Gulfport
2021.03 - 2021.11
- Increased sales by offering advice on purchases and promoting additional products
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
- Trained and mentored new sales representatives
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
- Maintain contact lists and follow-up with customers to continue relationships
- Acquirement of interpersonal skills to create connections with a wide variety of people each day
- Understanding of the importance of being knowledgeable of company's products, services, and benefits to the customer.
Server, Front Cashier
Newk's Eatery
Oxford
2020.11 - 2021.01
- Recorded guest orders accurately and efficiently while honoring special requests
- Approached every question or concern with calm and level-headed approach
- Replenished food items, paper products, and contents in refrigerator/freezer to maintain well-stocked during busy periods
- Arranged and prepared tables for customers to offer memorable experiences within the establishment
- Had full knowledge of menu items, garnishes, contents, and preparation methods
- Aid guests in general advisements and recommendations within the menu
- Bussed and reset tables to keep dining room and work areas clean
- Followed all safety and sanitation polices when handling food and beverages
- Consistently offered friendly, engaging, and retentive customer service.
Receptionist
Mississippi Gulf Coast Community College
Perkinston , Mississippi
2018.08 - 2019.10
- Answered central telephone system and directed calls accordingly
- Managed multiple tasks and met time-sensitive deadlines
- Received and routed business correspondence to correct departments and staff members
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Provided clerical support to company employees by copying, faxing and filing documents
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Resolved customer problems and complaints
- Responded to inquiries from callers seeking information
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered
- Kept reception area clean and neat to give visitors positive first impression
- Sorted, received and distributed mail correspondence between departments and personnel
- Answered phone promptly and directed incoming calls to correct offices.
Education
Associate of Arts - Psychology
Mississippi Gulf Coast Community College
05.2020
High School Diploma -
Biloxi High School
05.2018
Skills
- Customer Relations
- Sales expertise
- Client Service
- Systems and software programs
- Interpersonal communication skills
- Performance improvement
- Strategic planning
- Problem solving strength
References
References available upon request.
Timeline
Member Service Representative
Crunch Fitness
2022.02 - 2022.12
Restaurant Hostess
Half Shell Oyster House
2021.11 - 2022.09
Sales Representative
HOTWORX, Infrared Fitness Studio
2021.03 - 2021.11
Server, Front Cashier
Newk's Eatery
2020.11 - 2021.01
Receptionist
Mississippi Gulf Coast Community College
2018.08 - 2019.10
Dance Instructor, Assistant
Kelli's Steps School Of Dance
2016.08 - Current
Associate of Arts - Psychology
Mississippi Gulf Coast Community College
High School Diploma -
Biloxi High School
Similar Profiles
Isabella ScottIsabella Scott
Dance Teacher at In His Steps Dance CompanyDance Teacher at In His Steps Dance Company
Ameya DickersonAmeya Dickerson
Dance Instructor at STEPS Dance StudioDance Instructor at STEPS Dance Studio
Amy GrevingAmy Greving
Studio Assistant at Steps Dance AcademyStudio Assistant at Steps Dance Academy