Hollie Cooper
Houston
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Event Sales Coordinator
Goode Company Catering
06.2024 - Current
- Coordinated event logistics including venue selection, catering services, and vendor management.
- Developed and maintained client relationships to ensure satisfaction and repeat business.
- Managed contract negotiations with vendors to optimize service offerings and pricing.
- Created detailed event proposals tailored to client specifications and budgetary needs.
- Delivered exceptional customer service, resulting in repeat business from satisfied clients.
- Boosted event sales by developing and implementing strategic marketing plans.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed follow-ups with leads to secure new revenue.
- Proactively managed client correspondence and recorded tracking and communications.
HR Coordinator
Perry Homes
02.2021 - Current
- Collaborate with Project Managers (PMs) to coordinate and schedule New Hire Construction and DC Tour Walks
- Plan, organize, and execute a diverse range of company events, ensuring each event aligns with its objectives and target audience
- Assist with Campus Recruiting and other Talent Development Program initiatives
- Supported human resources staff with new hire orientations and monthly departmental meetings
- Conducted new employee onboarding and provided ongoing orientation training
- Supported employee relations, cultivating retention with welcoming and inclusive work culture
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness
- Coordinated technical training and personal development classes for staff members
- Identified and implemented appropriate strategies to increase employee satisfaction and retention
- Fostered positive work environment through comprehensive employee relations program
- Distributed employee engagement surveys to identify areas of improvement
E-Commerce Associate
Remote, HEB
01.2021 - 01.2023
- Handles inquiries and assignments through phone, email, chat, or fax
- Requests information and / or transactions from other departments to resolve customer inquiries
- Researches / references H-E-B policies in order to accurately address inquiries
- Maintained working knowledge of company products, services and promotions
- Met or exceeded sales goals and worked as team player in supporting other sales
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service
- Processed and handled customer complaints, answering questions and providing alternative solutions
- Recommended merchandise and services that would meet customer needs
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests
Office Coordinator
Sona MedSpa
04.2019 - 09.2019
- Act as primary receptionist – always puts client first
- Greets promptly, follows up and interacts ina positive manner
- Maintained reception area and waiting room
- Provide necessary forms to new patients, updates information on existing patients, reviews for accuracy and scans/copies all insurance
- Monitors waiting room and updates clients on wait times on consistent basis; Monitor client flow and adjust nurse scheduling assignments as needed
- Contacts patients in advance to remind of appointment time
- Completes all documentation for observation, planning and evaluation of care provided to patients
- Updates ticket in Mindbody for any cosmetic services rendered; collects and posts accordingly
- Utilize “soft selling” skills where appropriate to increase existing client business and build strong referral program
- Managed 25-employee office, supervising workers and enhancing productivity and efficiency
Receptionist/Office Assistant
Brazos Valley Schools Credit Union
09.2018 - 06.2019
- Organized, maintained and updated information in computer databases
- Helped office staff prepare reports and presentations for internal or client-related use
- Completed all tasks in compliance with company policies and procedures
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Trained new team members on company procedures, customer service and issue resolution
Records Control Specialist
Swagelok Central Houston
05.2014 - 07.2016
- Certificates of Compliance, MTR's and Certificates of Origin also Managing and scheduling SIT Classes and maintain Doc Record folder Log Production Orders
- Assist Compliance Manager with Internal Audits and Quality related matters Scan Custom Solution documents into Doc-Records System daily
- Follow-up on material acquisition, production progress and shipment.
- Supported supervisor and associated team members to maintain system functionality
- Analyzed trend data to forecast operational needs and plan next course of action
- Maintained organized work area by cleaning and removing hazards
Education
Bachelor of Science - Business Administration
University of Phoenix
Houston, TX05.2025
High School Diploma -
Foster High School
Richmond, TX05.2009
Skills
- Public relations
- Event planning expertise
- Effective negotiation
- Sales strategy development
- Goal-oriented mindset
- Venue selection
- On-site event support
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Customer relationship management
- Conflict resolution
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Affiliations
Houston Hospitality Alliance
Certification
- Certified HR Houston, - 2023
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- I enjoy helping others and giving back to the community
- Blogging/Vlogging
- Team Sports
- Advocacy Campaigns
- Fashion and Style
- I enjoy cooking for friends and family gatherings
- I have a passion for photography and editing photos
- Volunteering
- Watching Movies and TV Shows
- Fashion
Education
true
Relocation
Willing to relocate: Anywhere
Timeline
Event Sales Coordinator
Goode Company Catering
06.2024 - Current
HR Coordinator
Perry Homes
02.2021 - Current
E-Commerce Associate
Remote, HEB
01.2021 - 01.2023
Office Coordinator
Sona MedSpa
04.2019 - 09.2019
Receptionist/Office Assistant
Brazos Valley Schools Credit Union
09.2018 - 06.2019
Records Control Specialist
Swagelok Central Houston
05.2014 - 07.2016
High School Diploma -
Foster High School
Bachelor of Science - Business Administration
University of Phoenix