Hollie Duplessis

Work History

Carolina Behavioral Care

07.2011 - Current

Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
Trained pharmacy interns and newly hired pharmacy technicians.
Recommended OTC devices or medication options to help mitigate individual symptoms.
Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
Discussed medical histories with patients in effort to provide most effective medical advice.
Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
Developed policies and procedures for effective pharmacy management.
Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Optimized prescription processing times, ensuring fast and accurate service for all customers.
Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.
Collaborated with insurance companies to streamline claims process, reducing wait times for patients.

Walgreens

02.2010 - 07.2011

Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
Trained pharmacy interns and newly hired pharmacy technicians.
Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Collaborated with store manager to maintain daily operations.
Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
Recommended OTC devices or medication options to help mitigate individual symptoms.
Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy.
Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
Discussed medical histories with patients in effort to provide most effective medical advice.
Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.

Walgreen's Pharmacy

06.2009 - 02.2010

Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
Trained pharmacy interns and newly hired pharmacy technicians.
Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Collaborated with store manager to maintain daily operations.
Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
Recommended OTC devices or medication options to help mitigate individual symptoms.
Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
Ensured compliance with all regulatory requirements, conducting regular audits and staff training sessions.