Hollie Ernst
Oak Park,Illinois
Summary
Motivated and independent self-starter with extensive experience in the restaurant and guest services industries. Demonstrates exceptional customer service skills, fostering strong relationships with customers and clients. Adept at managing multiple tasks in fast-paced environments and committed to delivering high-quality service.
Overview
25
25
years of professional experience
Work History
Guest Services Coordinator
Latham & Watkins
06.2023 - Current
- Delivered upscale customer service, adapting to evolving needs of internal and external visitors
- Managed end-to-end requirements for meetings, communicating directly with attorneys, staff, and third parties
- Supervised attendants, coordinated conference activities, scheduled and approved timecards, and implemented policies
- Served as a point of contact for training, participated in operational meetings, and supported global program improvements
- Managed logistics including vendor and caterer scheduling, cost research, and risk planning for unexpected issues.
Guest Services Attendant II
Latham & Watkins
06.2016 - 06.2023
- Delivered upscale customer service, adapting to evolving needs of internal and external visitors
- Managed end-to-end requirements for meetings, communicating directly with attorneys, staff, and third parties
- Supervised attendants, coordinated conference activities, scheduled and approved timecards, and implemented policies
- Served as a point of contact for training, participated in operational meetings, and supported global program improvements
- Managed logistics including vendor and caterer scheduling, cost research, and risk planning for unexpected issues.
Guest Services Attendant I
Latham & Watkins
06.2014 - 06.2016
- Delivered upscale customer service, adapting to evolving needs of internal and external visitors
- Managed end-to-end requirements for meetings, communicating directly with attorneys, staff, and third parties
- Supervised attendants, coordinated conference activities, scheduled and approved timecards, and implemented policies
- Served as a point of contact for training, participated in operational meetings, and supported global program improvements
- Managed logistics including vendor and caterer scheduling, cost research, and risk planning for unexpected issues.
Bartender/Corporate Captain Server
Service is Us
08.2011 - 06.2014
- Provided bartending services for banquets and private parties, ensuring high-quality customer service and timely delivery of orders.
Bartender
Red Lobster
04.2008 - 10.2008
- Handled bar and phone orders, mixed drinks, and completed transactions, ensuring customer satisfaction.
Bartender/Server
Bar Louie
04.2004 - 09.2004
- Managed bar and table service, including cocktail mixing and customer order management, fostering positive customer relationships.
Server
Dublin’s Pub
12.1998 - 04.2004
- Provided attentive dining service, maintaining clean dining areas and delivering a memorable experience to guests.
Fine Dining Server
Peninsula Hotel
03.2002 - 05.2003
- Delivered exceptional dining service, from greeting guests to ensuring timely order delivery and maintaining table settings.
Education
Associate of Applied Science -
Robert Morris College
Chicago, IL01.1998
Honorable Discharge -
United States Air Force
01.1992
Skills
- Exceptional Customer Service
- Event and Meeting Coordination
- Team Supervision and Training
- Vendor and Caterer Management
- Problem Solving and Risk Management
- Proficient in EMS Workplace and LW GO Programs
- Customer service standards
- Reservation Management
- Team motivation
- Processing payments
- Event Staffing
- Guest Relations
- Professionalism and Poise
- Customer Service
- Event Planning
- Team player attitude
- Food and Beverage Area Setup
- Reservation Processing
- Event Information Management
- Guest Orientation
- Reservation coordination
- Calendar and Scheduling Software
Timeline
Guest Services Coordinator
Latham & Watkins
06.2023 - Current
Guest Services Attendant II
Latham & Watkins
06.2016 - 06.2023
Guest Services Attendant I
Latham & Watkins
06.2014 - 06.2016
Bartender/Corporate Captain Server
Service is Us
08.2011 - 06.2014
Bartender
Red Lobster
04.2008 - 10.2008
Bartender/Server
Bar Louie
04.2004 - 09.2004
Fine Dining Server
Peninsula Hotel
03.2002 - 05.2003
Server
Dublin’s Pub
12.1998 - 04.2004
Associate of Applied Science -
Robert Morris College
Honorable Discharge -
United States Air Force
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