HOLLIE GENTRY
Niles
Summary
Dedicated professional with strong crisis intervention and effective communication skills. Proven ability to foster trust and enhance group dynamics, driving personal development among participants.
Overview
11
11
years of professional experience
Work History
Group Facilitator
Cardinal Recovery
11.2024 - 11.2025
- Facilitated group discussions to promote recovery and personal growth among participants.
- Developed and implemented engaging activities to enhance participant involvement in sessions.
- Collaborated with team members to create a supportive and inclusive environment for all attendees.
- Monitored group dynamics to ensure respectful communication and conflict resolution.
- Assisted in creating educational materials to support session objectives and participant understanding.
- Maintained accurate records of attendance and participant progress during sessions.
- Prepared and led support groups for patients.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
- Provided guidance on goal-setting strategies, empowering participants to take ownership of their personal development journey.
- Advanced leadership skills among participants by offering opportunities for co-facilitation or peer-led activities during group sessions.
- Managed sensitive information responsibly, maintaining strict confidentiality regarding participant backgrounds or issues discussed within the group context.
- Maintained positive, comforting environment that felt safe and inviting to clients.
Case Manager
Options Case Management LLC
02.2024 - 11.2024
- Coordinated client intake assessments to identify needs and develop appropriate service plans.
- Monitored case progress, ensuring compliance with established goals and timelines.
- Facilitated communication between clients and service providers to enhance resource access.
- Documented case notes and maintained accurate records in client management systems.
- Assisted clients in navigating social services and community resources effectively.
- Developed individualized support strategies based on client evaluations and feedback.
- Provided crisis intervention support to clients facing urgent challenges or emergencies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Options Case Manager
Real Services. Inc.
05.2022 - 02.2024
- Coordinated assessment processes for client eligibility and service access.
- Developed individualized support plans in collaboration with clients and stakeholders.
- Monitored client progress and adjusted services to meet changing needs.
- Facilitated communication between clients, families, and service providers.
- Provided training and mentorship to new staff on case management procedures.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for clients' rights and access to necessary resources and services.
- Implemented process improvements that enhanced service delivery efficiency.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Options Case Manager
Real Services. Inc.
03.2022 - 02.2023
- Conducted regular case reviews to ensure compliance with organizational standards.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficient.
Case Manager
Indiana State Prison
10.2021 - 05.2022
- Monitored progress of clients' goals, adjusting strategies as needed to optimize outcomes.
- Assessed client eligibility for services, ensuring compliance with organizational standards and regulations.
- Coordinated care plans to meet client needs and facilitate seamless service delivery.
- Developed and maintained relationships with community resources to enhance client support options.
- Conducted regular case reviews, identifying areas for improvement in case management processes.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
Case Manager
Indiana Health Center
09.2020 - 10.2021
- Participated in multidisciplinary team meetings to discuss case updates and interventions.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Secured funding for special projects through grant writing, expanding resources available to clients.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Implemented feedback system for clients to share their experiences, enhancing service quality through direct input.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
Case Manager Specialist
Michiana Community Corrections
06.2016 - 08.2018
- Managed case files and documentation to ensure compliance with legal standards.
- Coordinated communication between clients, attorneys, and court personnel to facilitate case progress.
- Developed case management workflows that improved efficiency in handling legal matters.
- Oversaw scheduling of court dates, meetings, and deadlines to optimize attorney workloads.
- Analyzed case information to identify issues, risks, and opportunities for resolution strategies.
- Led initiatives to streamline intake processes, enhancing responsiveness to client inquiries.
- Implemented technology solutions for tracking case status and improving client engagement.
- Facilitated attorney-client meetings by preparing necessary materials, allowing for focused discussions on case strategy and progress.
- Contributed to a positive work environment by fostering collaborative relationships among colleagues from various practice areas.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and professional standards at all times.
- Collaborated with attorneys to develop successful case strategies, resulting in favorable outcomes for clients.
- Optimized financial performance by managing billing and invoicing processes, ensuring accurate and timely payments from clients.
- Managed complex caseloads with multiple deadlines, ensuring timely completion of all
- Set-up home monitoring ankle device on client and tracked clients movements as described on their weekly movement sheet
- Set-up community service hours for client when the agreement between offender and organization have been violated.
Case Manager
Choices Recovery
04.2016 - 06.2018
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Facilitated workshops on life skills, contributing to improved self-sufficiency of clients.
- Coordinated client assessments to develop personalized service plans and ensure compliance with regulations.
- Managed caseload of diverse clients, facilitating access to resources and support services.
- Evaluated program effectiveness and implemented process improvements for enhanced service delivery.
- Advocated for client needs at agency meetings, influencing policy changes that improved service access and quality.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Assessed community needs and identified resources for social and community service programs.
Corrections Officer
St Joseph County Ducomb Center
01.2015 - 03.2016
- Supervised inmate activities to ensure compliance with safety regulations.
- Conducted routine inspections of facilities to identify security vulnerabilities.
- Implemented de-escalation techniques during confrontational situations among inmates.
- Maintained accurate logs of inmate behavior and incidents for reporting purposes.
- Developed and enforced policies to enhance inmate rehabilitation programs.
- Trained new officers on facility protocols and emergency response procedures.
- Collaborated with mental health professionals to address inmate needs effectively.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Reduced escape attempts, crimes, and other hazardous activity through close observation and situational awareness.
- Promoted a positive environment for rehabilitation with effective communication and conflict resolution skills.
- Safeguarded public safety by ensuring strict adherence to established policies governing the transportation of inmates between facilities or court proceedings.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
Case Manager
Gateway Services
01.2015 - 03.2016
- Provided training for clients to obtain employment, resume writing and other job skills.
- Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
- Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
- Improved client engagement by implementing user-friendly appointment scheduling system.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Monitored program performance and outcomes for successful delivery of services.
- Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.
- Increased client satisfaction through diligent follow-up and personalized support.
- Reduced client wait times for service access by optimizing internal referral processes.
- Analyzed case outcomes to identify trends and areas for improvement, driving continuous service enhancement.
Education
Graduate Certificate - Corrections Training
Kalamazoo Community College Corrections Division
Kalamazoo, MI10-2014
Bachelor of Science - Criminal Justice
Bethel College
Mishawaka, IN08-2014
Skills
- Professional relationships
- Intake interviews
- Data analysis
- Verbal and written communication
- Patient assessments
- Advocacy
- Assertiveness
- Facilitation techniques
- Community outreach
- Nonverbal communication
- Meeting facilitation
- Group activity oversight
- Strategic planning
- Brainstorming
- Information collection
- Teamwork
- Negotiation management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Conflict resolution skills
- Relationship building
- Situational awareness
- Decision-making
- Legal research
- Professional ethics
- Task prioritization
- Stress tolerance
- Self motivation
- Analytical thinking
- Interpersonal skills
- Document preparation
- Professionalism
- Goal setting
- Public speaking
- Crisis intervention
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Cultural sensitivity
- Conflict management
- Professional demeanor
- Emotional intelligence
- Case management
- Independent Decision-making
Timeline
Group Facilitator
Cardinal Recovery
11.2024 - 11.2025
Case Manager
Options Case Management LLC
02.2024 - 11.2024
Options Case Manager
Real Services. Inc.
05.2022 - 02.2024
Options Case Manager
Real Services. Inc.
03.2022 - 02.2023
Case Manager
Indiana State Prison
10.2021 - 05.2022
Case Manager
Indiana Health Center
09.2020 - 10.2021
Case Manager Specialist
Michiana Community Corrections
06.2016 - 08.2018
Case Manager
Choices Recovery
04.2016 - 06.2018
Corrections Officer
St Joseph County Ducomb Center
01.2015 - 03.2016
Case Manager
Gateway Services
01.2015 - 03.2016
Graduate Certificate - Corrections Training
Kalamazoo Community College Corrections Division
Bachelor of Science - Criminal Justice
Bethel College